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Old 04-20-2017, 08:22 AM   #21
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I would move furniture generally. If it was an antique piece or a curio cabinet full, the cabinet would have to be emptied. Antique pieces, the owner would sign a waiver. Electronics, the same however, it was the owners responsibility to disconnect and connect all cables.

The part that always got me was moving a piece of furniture or an appliance and finding filth. Moved a fridge once that looked like it had a science project gone bad under it. The owner brings over a broom, dustpan, and mop and bucket. I looked at her and said: "Have at it" and went on to do another part of the job.
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Old 04-20-2017, 08:26 AM   #22
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much of this has to do with the type of clientele your business model is targeting. If your model is chasing Promar 200 and A-100 (and to be fair behr) jobs then this is the kind of thing those clients do. cheap is cheap, and that includes cheap behavior. Sorry to say it but it's true. In my years selling paint i have found that 90% of all pita customers are in the lowest 10% of the price range.

People that are willing to pay for a premium paint and a premium painter expect more of those painters, and are willing to pay for it. People who want the job done cheap expect sometimes even more extras but in no way are willing to pay for it. That's what cheap is. Same as the whole paint and primer and sealer in one concept. They expect that out of what they are buying but aren't willing to pay a premium for it.
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Old 04-20-2017, 02:43 PM   #23
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Time to review / re-word your contracts. Spell it all out no matter how common sense it seems.
i concur
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Old 04-20-2017, 04:49 PM   #24
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Our clients have one job; pay as scheduled. We take care of everything else. In my experience, busy families are more than willing to pay more for a 100% hassle free experience.

Now if your client is actually an unreasonable character, that should have been detected before taking a deposit.

Also sometimes the client is reacting to an egotistic contractor.
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Old 04-20-2017, 05:19 PM   #25
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In my experience, most homeowners treat painters like intellectually challenged, special works program participants.
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Old 04-20-2017, 05:54 PM   #26
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In my experience, most homeowners treat painters like intellectually challenged, special works program participants.


That's harsh, man. Really harsh.

Lol


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Old 04-20-2017, 06:13 PM   #27
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That's harsh, man. Really harsh.

Lol


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Hash and totally untrue in my perspective only.
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Old 04-20-2017, 06:18 PM   #28
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Hash and totally untrue in my perspective only.


Yep. However, you may want to fix that typo while you can. Some old dude from the 60's or 70's might get the wrong idea.


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Old 04-20-2017, 06:22 PM   #29
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Lebanese Blonde and totally untrue in my perspective only.

There, I fixed it for him.
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Old 04-20-2017, 06:37 PM   #30
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Sophisticates don't last long in this trade. Homeowners despise know it all painters. Especially loud ones with lengthy stories about themselves.
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Old 04-20-2017, 06:42 PM   #31
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Sophisticates don't last long in this trade. Homeowners despise know it all painters. Especially loud ones with lengthy stories about themselves.


Well butter my ass and call me a biscuit. Now you're telling me I'm not sophisticated?!


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Old 04-20-2017, 06:46 PM   #32
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What's worse is getting into a color coordinating pissing match with a self appointed interior decorating homeowner. They're absolutely the worst. No win situation. Give up and apply what they want while cramming your tail between your legs. Yes mam! Yes mam!
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Old 04-20-2017, 06:53 PM   #33
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Quote:
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Sophisticates don't last long in this trade. Homeowners despise know it all painters. Especially loud ones with lengthy stories about themselves.
I don't think all homeowners despise us.

I do think having life experience that comes with years, an education, and a knack for interpersonal relationships (the ability to communicate, to listen well before responding) goes a long way when dealing with people inside of their homes.

I don't assume I will be treated poorly or greatly, and I adjust to each individual customer. Impression management.

I think that, perhaps, interior residential painting is honestly a hassle to both the painter and a new customer. Both parties are sort of forced into a temporary relationship, where normally the two would never meet.

Neil Peart stated it so eloquently: "I can't pretend a stranger is a long-awaited friend." In a better light, I have found that repeat customers look forward to our re-acquaintance.
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Old 04-20-2017, 08:54 PM   #34
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I'll move furniture, remove window treatments. Wall mounted tvs uh-uh. Way too many connections I don't want to be liable for so those who don't remove it, I'll just paint behind it where I can get within an inch or two of the bracket. I love the ones and that when you are done with the job they tell you will mail you the check. Of course have to remind them the contract they signed states full balance due day of upon completion. Finished a job once and called out for the H O, she said " I'm in here" so I walked into the living room and she was breastfeeding .......and was not discreet about it. In my state of shock I said "Got Milk". No I didn't. But I wanted to. She proceeded to tell me that they'll mail the check because her husband was sleeping and didn't want to wake him. First is all, I was not aware he was home. So I'm thinking, great, not the scenario I wanna be in if he walks in. Secondly I politely reminded her that payment was due upon day of completions and would really appreciate if she could wake her husband to write the check. Don't ask me why she couldn't write it, I have no clue. As she handed me the check I thought to myself I'll never work for those boobs again, and I meant all four of them.

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Old 04-20-2017, 09:34 PM   #35
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I usually avoid heavy lifting because I work alone. If they make an unusual request to move something heavy I look at them like they are crazy and if its delicate I just say my liability doesn't cover it. The other day however I was with a very good customer and I told him I'd remove the toilet. When I did I wrenched my back...
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Old 04-21-2017, 04:14 AM   #36
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I usually avoid heavy lifting because I work alone. If they make an unusual request to move something heavy I look at them like they are crazy and if its delicate I just say my liability doesn't cover it. The other day however I was with a very good customer and I told him I'd remove the toilet. When I did I wrenched my back...

Illegal here in MD without a plumbers license
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Old 04-21-2017, 04:15 AM   #37
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Yep. However, you may want to fix that typo while you can. Some old dude from the 60's or 70's might get the wrong idea.


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Too late
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Old 04-21-2017, 10:40 AM   #38
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Quote:
Originally Posted by SemiproJohn View Post
I don't think all homeowners despise us.

I do think having life experience that comes with years, an education, and a knack for interpersonal relationships (the ability to communicate, to listen well before responding) goes a long way when dealing with people inside of their homes.

I don't assume I will be treated poorly or greatly, and I adjust to each individual customer. Impression management.

I think that, perhaps, interior residential painting is honestly a hassle to both the painter and a new customer. Both parties are sort of forced into a temporary relationship, where normally the two would never meet.

Neil Peart stated it so eloquently: "I can't pretend a stranger is a long-awaited friend." In a better light, I have found that repeat customers look forward to our re-acquaintance.
Good point!

With roughly forty years of painting under my belt, and half of that working on residentials before getting into commercial and industrial painting, I found being humble, knowing my place, and being committed to doing a good job, carried me through some of the worst homeowners you could encounter. In a way, this applied to my employers also.

But in all of those years, I've seen little improvement in the way homeowners, professionals, tradesmen, and even my own peers, view the painting industry in general. In my opinion, it is still one of the few, if not the only trade in the building/construction industry, modeled for the DIY, or the low skilled worker entering the work force, looking for a self employment opportunity. The latter option being the most optimal next to government employment or union membership.

And if I seem to be disparaging the trade, I'm really not. Painting HAS been good to me. And, I will continue, God willing, for many more years to come. I'm just making the point that it's helped me to adjust my attitude to the non painting population rather than trying to change their attitude to suit my butt hurt ego.
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Old 04-21-2017, 11:29 AM   #39
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Now that you mention it i have had some idiot clients through the years. A couple in particular come to mind. Like the guy who used PM400 semigloss on exterior trim on a new build apartment complex because it was cheaper then what we were trying to sell him.(PPG Sunproof) The pm 400 was half the price. So he used it on the exterior trim on a 300 unit new build apartment complex. With bullseye 123 as a primer. Didn't make it to the first apartment rental before it was peeling. Then he actually tried to claim it was a PPG product because SW told him to f-off. I told him we would need to see his receipts. LOL!
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Old 04-21-2017, 05:10 PM   #40
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They didn't offer you coffee ?????????????????????????????????????????????????? ?????????

?????????????????????????????????????????????????? ???????????????????????????????????

?????????????????????????????????????????????????? ???????????????????????????????????
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