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Old 05-15-2019, 11:54 AM   #1
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Default How do you handle clients that want to help?

How do you handle clients that want to help?-clienthelp-lge.jpg

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Hands-on clients can be great: they know what they want, they have a specific color picked out and instead of wanting your input and they’re more than willing to pay your asking rates because they see the work that goes into making their dreams reality. But when a client is a bit TOO hands-on, it can become a distraction, if not an outright safety hazard. Handling clients that want to help requires tact and assertiveness. When the Client Wants to Help…
How do you handle clients that want to help?
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Old 05-15-2019, 02:52 PM   #2
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Hourly rate is $100-$125. If they want to help, hourly rate is $200-$225.

Seriously though, the best help clients can provide is to let us spend time doing what we came to do. If it's interior, they can help by clearing the space ahead of time and doing their best to give us interrupted access throughout the project. If it's exterior, they could clear patio furniture and other objects away from the home ahead of time, and for Gawd's sake, clean up every last drop of dog poo at least daily.
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Old 05-15-2019, 03:38 PM   #3
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Never took a job where the HO wanted to work along side of me. No way to control their speed, quality, and neatness. Almost a given that it would take me longer and the result would be a less than stellar job if they insisted on “helping”.
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Old 05-15-2019, 05:01 PM   #4
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What Troy said. Bang on. Move stuff, but don't touch anything I'm working on. Well, if they want to remove door knobs, plate covers, etc. whatever. That's fine.


Guy I'm working for right now is great. Clear access to all walls, removes plates, etc. Only annoying thing is he muds all damaged areas himself, despite my ask that he let me do that. I think he's using a rubber kitchen spatula. Annoying, but he's paying me a boatload of money so I can work with that.
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Old 05-15-2019, 07:05 PM   #5
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We had someone who wanted us to let his kids paint with us so they could learn (home schooled). Ummm. No. That would not work well.
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Old 05-15-2019, 07:40 PM   #6
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As stelzerpaintinginc. said just clear out your stuff and get the hell out of the way.
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Old 05-15-2019, 10:12 PM   #7
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answer with a smile "just stay out of my way."
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