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Old 03-03-2012, 12:09 PM   #1
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Default Graco comes through

I posted about a week ago of the troubles I had with my Pro-Shot. Also e-mailed Graco customer service about my problems with the Pro-Shot. I received an e-mail from Graco that afternoon, the following day I received a phone call from a service rep asking about the problems I was experiencing, said he would get back with me and 3 days later I got another phone call stating that Graco was shipping out a new unit to me and also one for my lead painter. Thank you Graco for standing behind your product.
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Old 03-03-2012, 01:52 PM   #2
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Quote:
Originally Posted by jhudson View Post
I posted about a week ago of the troubles I had with my Pro-Shot. Also e-mailed Graco customer service about my problems with the Pro-Shot. I received an e-mail from Graco that afternoon, the following day I received a phone call from a service rep asking about the problems I was experiencing, said he would get back with me and 3 days later I got another phone call stating that Graco was shipping out a new unit to me and also one for my lead painter. Thank you Graco for standing behind your product.
When you get it you should take it back and get your $ back
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Old 03-03-2012, 03:34 PM   #3
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Quote:
Originally Posted by jhudson View Post
I posted about a week ago of the troubles I had with my Pro-Shot. Also e-mailed Graco customer service about my problems with the Pro-Shot. I received an e-mail from Graco that afternoon, the following day I received a phone call from a service rep asking about the problems I was experiencing, said he would get back with me and 3 days later I got another phone call stating that Graco was shipping out a new unit to me and also one for my lead painter. Thank you Graco for standing behind your product.
Jhud

Glad to hear you took the proactive approach. Works much better than sitting around stewing. Thanks for sharing a good service experience.



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Old 03-03-2012, 07:00 PM   #4
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PM me the email you sent it to! I went into a new to me SW store yesterday and they were very concerned I was having issues. They are having a Graco rep over in a few weeks and want me to bring the unit.
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