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Old 12-20-2011, 01:56 PM   #21
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Quote:
Originally Posted by Different Strokes View Post
Bringing this thread back only to give an update. After dropping off my proshot and having it sit behind the counter at Duron for 4 months waiting for a Graco Rep to come in and pick it up I decided to take matters into my own hands.

I emailed customer service on Graco's website. Explained I'm a contractor, that my gun failed after 20 gallons, and that I'm a fan of their pumps which I own 3, but am terribly disappointed in the proshot.

2 days later I get a phone call from a rep asking what my address is.

3 days later a brand new gun was on my front doorstep....no questions asked, not even proof of purchase of the original gun.

That is one of the reasons I buy Graco.
You would of been better off getting a store credit, now you got a new pos that will fail also...jmho
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Old 12-20-2011, 01:58 PM   #22
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That is a great story and proof of great cs. I bet it wouldn't have sat that long in a Duron store before 2004. I miss the Duron store here.
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Old 12-20-2011, 02:29 PM   #23
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I bought one last summer (2011), and some accessories a few months later. There were some issues, and I e-mailed Graco.

I very quickly got a very nice reply from Graco, addressing each of the issues I had raised. That alaone made a very good impression on me.

One of the accessories - the backpack reservoir - I purchased as soon as they came on the market. Well, that had some quirks - that were solved when Graco sent me a redesigned cap/hose assembly. Mind you, this was before my e-mail to them, and before I had made ANY contact with them. All I can figure is that they had my address from when I ordered the accessory (through Portland Compressor).

BTW, guys ... the version you buy at S-W and the version you find at Lowes are NOT compatable. The threads on the nose are different, and they will not accept extensions or tips from the other. (That's one of the things I complained about).
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