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Old 08-01-2009, 01:05 AM   #21
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A true contractor knows the importance of keeping work lined up. Meaning that we understand that the current job that we are working on will soon end and we must move on to the next right away to feed our families and keep our network of customers going.

The hacks out there don't think that way. They only worry about today then whine about money and not having any work.
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Old 08-01-2009, 06:19 AM   #22
 
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I think it is important to return phone calls and reply to your e-mails in a timely manner. However, it seems in this day and age, timely is relative. It seems that people expect you to pick up the phone no matter what.

I know some of my friends get really ticked off when I don't answer my phone, but I feel it is my option. When I answer the phone, I want to be able to give the caller my full attention.

I try to answer all calls that ring on the office phone, but also know that I have a life outside of painting. There are, as Bill said, no painting emergencies, so after 5 pm, guess what? It goes to voice mail.

We also have a dedicated cell line that is only for business so the business and personal stuff don't get mixed together. And you don't and up answering the phone in a way you might answer your own cell phone. I have a cell phone plan for which the extra line only costs me an extra $10/mo which in my opinion is a small price to pay.

I am anxiously awaiting the Google Voice roll out in my area.
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Old 08-01-2009, 08:20 AM   #23
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Quote:
Originally Posted by colorfulpast View Post
I think it is important to return phone calls and reply to your e-mails in a timely manner. However, it seems in this day and age, timely is relative. It seems that people expect you to pick up the phone no matter what.

I know some of my friends get really ticked off when I don't answer my phone, but I feel it is my option. When I answer the phone, I want to be able to give the caller my full attention.

I try to answer all calls that ring on the office phone, but also know that I have a life outside of painting. There are, as Bill said, no painting emergencies, so after 5 pm, guess what? It goes to voice mail.

We also have a dedicated cell line that is only for business so the business and personal stuff don't get mixed together. And you don't and up answering the phone in a way you might answer your own cell phone. I have a cell phone plan for which the extra line only costs me an extra $10/mo which in my opinion is a small price to pay.

I am anxiously awaiting the Google Voice roll out in my area.
I understand that there are no painting emergencies but you also have to realize most people work until 5 and some of those people dont like to leave messages. I will answer my phone 24/7 if able. I too dont like to leave messages. I will go down the list and call and if no one answers then I go back to the top of the list again and call and leave a message the 2nd time. I want to answer the first time and I want to be the first contractor in the door.
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Old 08-01-2009, 09:06 AM   #24
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I agree with most all of the above posts. My business number (which is NOT my home number) is forwarded to my cell. The biggest problem is the telemarketers that get through to that number. I too have been complimented on being the only contractor a customer has been able to reach right away, and have landed many jobs over the phone with that first conversation.
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Old 08-01-2009, 09:22 AM   #25
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Quote:
Originally Posted by dustyrose View Post
A true contractor knows the importance of keeping work lined up. Meaning that we understand that the current job that we are working on will soon end and we must move on to the next right away to feed our families and keep our network of customers going.

The hacks out there don't think that way. They only worry about today then whine about money and not having any work.
I was not implying that those that do not answer are hacks. Many are great contractors, one man businesses and may be working or with a customer and not be able to answer.

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We also have a dedicated cell line that is only for business so the business and personal stuff don't get mixed together.
I think this is important, as others have mentioned as well.
Several of the places I called I got "hello" and had to ask "is this..."


I still have several that did not call back!
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