Exterior paint warranty - Page 4 - Paint Talk - Professional Painting Contractors Forum
CLICK HERE AND JOIN OUR COMMUNITY TODAY, IT'S FREE!
Go Back   Paint Talk - Professional Painting Contractors Forum > Painting Forum > General Painting Discussion

Reply
 
Thread Tools Display Modes
Old 09-04-2014, 07:50 AM   #61
Senior Member
 
DunriteNJ's Avatar
 
Join Date: Aug 2014
Location: NJ
Posts: 195
Rewards Points: 287
Thanks: 45
Thanked 143 Times in 80 Posts
View DunriteNJ's Photo Album My Photos
Default

Quote:
Originally Posted by The 3rd Coat View Post
Repaints are different, especially on wood siding. The old bottom layers may eventually lose adhesion even if you do all the correct prep. But with today's quality acrylic paints, a properly done paintjob from scratch should last for decades, with regular maintenance (cleaning). But it would put a few painters out of work I guess.
Most warranties are minimal

Ive rarely seen anything more than some small peeling areas or small touch ups
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

908-705-2999
DunriteNJ is offline   Reply With Quote

Warning: The topics covered on this site include activities in which there exists the potential for serious injury or death. PaintTalk.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Always use proper safety precaution and reference reliable outside sources before attempting any construction or remodeling task!

Sponsored Links
Advertisement
 
Old 09-04-2014, 11:58 AM   #62
Senior Member
 
Join Date: Jan 2013
Posts: 294
Rewards Points: 154
Thanks: 178
Thanked 248 Times in 134 Posts
View oldccm's Photo Album My Photos
Default

Quote:
Originally Posted by DunriteNJ View Post
Most warranties are minimal

Ive rarely seen anything more than some small peeling areas or small touch ups

That's what this job appears to be. HO got new windows and wants the small peeling areas touch up. Oh and the caulking around the windows too. Give the house that fresh look again 6 years later. FOR FREE!
God knows he could use a free paint job. Those windows probably set him back a fortune. Doing windows in my house now so I'd estimate 15k-17k.
oldccm is online now   Reply With Quote
Old 09-04-2014, 03:46 PM   #63
Senior Member
 
804 Paint's Avatar
 
Join Date: Jan 2014
Location: Virginia
Posts: 919
Rewards Points: 800
Thanks: 417
Thanked 358 Times in 219 Posts
View 804 Paint's Photo Album My Photos
Default Exterior paint warranty

I've thought about offering a 10-year warranty for any exterior jobs first primed with Mad Dog. I suppose that's pretty risky given that Mad Dog hasn't been around terribly long but the theory behind the product seems sound. God knows they'll be paying a lot more for a full prime coat @ $65/gallon anyway.

You all who offer extended warranties for a price, is that how you frame it for the customer? As in a 3-5 year standard warranty is included in the price, but a 10-year warranty is $X more? What percentage above the standard price is the extended warranty??


Sent from my iPhone using PaintTalk.com
804 Paint is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 09-04-2014, 04:35 PM   #64
repaintpro
 
Repaintpro's Avatar
 
Join Date: Oct 2012
Location: Gold Coast Australia
Posts: 971
Rewards Points: 1,272
Thanks: 857
Thanked 762 Times in 435 Posts
View Repaintpro's Photo Album My Photos
Default

Quote:
Originally Posted by 804 Paint View Post
I've thought about offering a 10-year warranty for any exterior jobs first primed with Mad Dog. I suppose that's pretty risky given that Mad Dog hasn't been around terribly long but the theory behind the product seems sound. God knows they'll be paying a lot more for a full prime coat @ $65/gallon anyway.

You all who offer extended warranties for a price, is that how you frame it for the customer? As in a 3-5 year standard warranty is included in the price, but a 10-year warranty is $X more? What percentage above the standard price is the extended warranty??


Sent from my iPhone using PaintTalk.com
Over here in Aus we have a couple of paint companies that offer 10 and 15year warranties on paint. So I can offer the customer a ten or 15 year guarantee, not from my miserable little paint company but from a nice big multi national mega corp!

The Warranties are just played out in a numbers game. Say 50% Home owners will not be in house more that 5 years, 30% will never remember who painted it, 10% of painters will never keep receipts and paperwork for jobs done and so on.

So then for all their marketing 1 in say 200-300 homes that "may have an issue" they will send a company rep out to tell them the warranty is void because they did not wash the house down for the last 4 years.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Steve Lockyer ph: 040 33 111 25
Repaintpro is offline   Reply With Quote
The Following 2 Users Say Thank You to Repaintpro For This Useful Post:
804 Paint (09-04-2014), Brian C (09-04-2014)
Old 09-04-2014, 05:02 PM   #65
Member
 
Join Date: May 2014
Posts: 857
Rewards Points: 1,515
Thanks: 227
Thanked 459 Times in 269 Posts
View PaintersUnite's Photo Album My Photos
Default

Quote:
Originally Posted by Repaintpro View Post
Over here in Aus we have a couple of paint companies that offer 10 and 15year warranties on paint. So I can offer the customer a ten or 15 year guarantee, not from my miserable little paint company but from a nice big multi national mega corp!

The Warranties are just played out in a numbers game. Say 50% Home owners will not be in house more that 5 years, 30% will never remember who painted it, 10% of painters will never keep receipts and paperwork for jobs done and so on.

So then for all their marketing 1 in say 200-300 homes that "may have an issue" they will send a company rep out to tell them the warranty is void because they did not wash the house down for the last 4 years.
If you offer the guarantee, if the paint job fails, the paint manufacture may turn around and say, the paint failed due to improper prep by the painter.

Also, if the paint failed by no fault of the painter, the paint store would only give the customer free replacement paint. They would not cover Labor costs to repaint.
PaintersUnite is offline   Reply With Quote
The Following 2 Users Say Thank You to PaintersUnite For This Useful Post:
804 Paint (09-04-2014), Northwest_painter (09-05-2014)
Old 09-04-2014, 05:07 PM   #66
Senior Member
 
DunriteNJ's Avatar
 
Join Date: Aug 2014
Location: NJ
Posts: 195
Rewards Points: 287
Thanks: 45
Thanked 143 Times in 80 Posts
View DunriteNJ's Photo Album My Photos
Default

Quote:
Originally Posted by PaintersUnite View Post
If you offer the guarantee, if the paint job fails, the paint manufacture may turn around and say, the paint failed due to improper prep by the painter.

Also, if the paint failed by no fault of the painter, the paint store would only give the customer free replacement paint. They would not cover Labor costs to repaint.
good point

There are some around here who offer long term warranties who upcharge depending on the length

You can bet on these long term warranties the mfg and retailer are going do whatever they can to exclude themselves when their is an issue
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

908-705-2999
DunriteNJ is offline   Reply With Quote
Old 09-04-2014, 05:08 PM   #67
Senior Member
 
804 Paint's Avatar
 
Join Date: Jan 2014
Location: Virginia
Posts: 919
Rewards Points: 800
Thanks: 417
Thanked 358 Times in 219 Posts
View 804 Paint's Photo Album My Photos
Default

Quote:
Originally Posted by PaintersUnite View Post
If you offer the guarantee, if the paint job fails, the paint manufacture may turn around and say, the paint failed due to improper prep by the painter.

Also, if the paint failed by no fault of the painter, the paint store would only give the customer free replacement paint. They would not cover Labor costs to repaint.
Yes, press your sales rep of choice into being explicit with regard to the true meaning of the warranty. Cost of materials is jack in the grand scheme of a paint job, and they ain't gonna pay you to fix it.

I DO remember someone posting something about Aura's warranty being a little more complete as long as the rep is there to see the prep and application, but what rep has time to sit on a job site and watch paint dry? In retrospect, probably a lot of them do. And maybe they'll keep the donuts and coffee coming.
804 Paint is offline   Reply With Quote
Old 09-04-2014, 05:46 PM   #68
repaintpro
 
Repaintpro's Avatar
 
Join Date: Oct 2012
Location: Gold Coast Australia
Posts: 971
Rewards Points: 1,272
Thanks: 857
Thanked 762 Times in 435 Posts
View Repaintpro's Photo Album My Photos
Default

Quote:
Originally Posted by PaintersUnite View Post
If you offer the guarantee, if the paint job fails, the paint manufacture may turn around and say, the paint failed due to improper prep by the painter.

Also, if the paint failed by no fault of the painter, the paint store would only give the customer free replacement paint. They would not cover Labor costs to repaint.

Over here the paint store will do nothing, it is your rep that will pretend to help.

You can ask for the rep to turn up after prep work is complete to sign off it has been done properly. This is part of their job.

The paint companies usually cover the cost of materials and labor with product only. So you get the value in paint...to credit on another job if you want.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Steve Lockyer ph: 040 33 111 25
Repaintpro is offline   Reply With Quote
Old 09-04-2014, 06:10 PM   #69
Senior Member
 
Jmayspaint's Avatar
 
Join Date: Mar 2013
Location: East TN
Posts: 4,253
Rewards Points: 14
Thanks: 1,875
Thanked 3,731 Times in 1,918 Posts
View Jmayspaint's Photo Album My Photos
Default

Quote:
Originally Posted by 804 Paint View Post

I DO remember someone posting something about Aura's warranty being a little more complete as long as the rep is there to see the prep and application, but what rep has time to sit on a job site and watch paint dry? In retrospect, probably a lot of them do. And maybe they'll keep the donuts and coffee coming.







Yeah, Ben Moore does offer a five year non depreciable labor and materials warranty on large projects done with Aura ext.. To be eligible, the contractor must buy at least 100 gallons of Aura. This is not for residential work, just multi family buildings and commercial.

And the reps do have to verify your prep and application thickness. Also building issues like improper flashing can negate it.

Still, all in all it sounds like a pretty good deal. I looked into it extensively back when I was doing condos regularly.

In general, the only formal warranty I offer is that the materials will be applied to meet the specs of their warranties.
Jmayspaint is offline   Reply With Quote
Old 09-05-2014, 11:21 AM   #70
Senior Member
 
Roamer's Avatar
 
Join Date: Jul 2010
Location: Alexandria VA
Posts: 1,109
Rewards Points: 1,574
Thanks: 87
Thanked 1,377 Times in 605 Posts
View Roamer's Photo Album My Photos
Default

Car warranties may be comparing apples to oranges but if my car needs a major repair at the end of the warranty I make sure I never buy that brand again. Case in point was our Ford Taurus that needed a new transmission after 6 years and 70,000 miles. I'll never buy a Ford product again.

I'm quite sure that HO's would feel the same way if I held them to the letter of our warranty and then they had a catastrophic paint failure after their warranty's expiration.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Roamer is offline   Reply With Quote
The Following 3 Users Say Thank You to Roamer For This Useful Post:
carlmo (09-09-2014), Gough (09-09-2014), The 3rd Coat (09-05-2014)
Old 09-05-2014, 11:53 AM   #71
Senior Member
 
DunriteNJ's Avatar
 
Join Date: Aug 2014
Location: NJ
Posts: 195
Rewards Points: 287
Thanks: 45
Thanked 143 Times in 80 Posts
View DunriteNJ's Photo Album My Photos
Default

Quote:
Originally Posted by Jmayspaint View Post
Yeah, Ben Moore does offer a five year non depreciable labor and materials warranty on large projects done with Aura ext.. To be eligible, the contractor must buy at least 100 gallons of Aura. This is not for residential work, just multi family buildings and commercial.

And the reps do have to verify your prep and application thickness. Also building issues like improper flashing can negate it.

Still, all in all it sounds like a pretty good deal. I looked into it extensively back when I was doing condos regularly.

In general, the only formal warranty I offer is that the materials will be applied to meet the specs of their warranties.
BM will do everything they can to get out of honoring anything

At best they may give you an in store credit at a fraction of what your requesting

Loads of paperwork, pics, etc needed- lot , of back and forth etc

I saw all this with another contractor on a small paint failure issue
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

908-705-2999
DunriteNJ is offline   Reply With Quote
Old 09-08-2014, 04:52 PM   #72
Member
 
Join Date: Mar 2014
Location: Lincolnwood
Posts: 53
Rewards Points: 88
Thanks: 2
Thanked 4 Times in 3 Posts
View fortunerestoration's Photo Album My Photos
Default

I donít think there is anything complicated in that case. The client is already out of the warranty period. Plus itís been more than five years and there is no paperwork. Well, that simply means itís the right time for him to carry out a new painting project. And yes, you people are already too late for touch-ups
fortunerestoration is offline   Reply With Quote
Old 09-09-2014, 01:50 AM   #73
Painting Contractor
 
Damon T's Avatar
 
Join Date: Nov 2008
Location: Seattle area
Posts: 4,064
Rewards Points: 7,038
Thanks: 4,409
Thanked 2,730 Times in 1,601 Posts
View Damon T's Photo Album My Photos
Default

Quote:
Originally Posted by DunriteNJ View Post
BM will do everything they can to get out of honoring anything

At best they may give you an in store credit at a fraction of what your requesting

Loads of paperwork, pics, etc needed- lot , of back and forth etc

I saw all this with another contractor on a small paint failure issue

Not my experience at all. I've been very impressed with how they stand behind their products. They even paid me once to fix another contractors job to make the customer happy. Unfortunately it was a night job in a restaurant but it was a fun gig and they paid fine. I've heard other companies will offer you $20 an hour to fix stuff but they paid my hourly shop rate.


Sent from my iPad using PaintTalk.com
Damon T is offline   Reply With Quote
Old 09-09-2014, 05:21 AM   #74
RePaintFlorida.com
 
Repaint Florida's Avatar
 
Join Date: May 2012
Location: Orlando, Florida
Posts: 1,762
Rewards Points: 354
Thanks: 1,948
Thanked 2,721 Times in 1,016 Posts
View Repaint Florida's Photo Album My Photos
Default

The main reason i stopped using SW was the way they handled a warranty

paint manufacturer don't help us contractors out at all with labels claiming
"paint & primer" or "life time warranty" just so they can sell a can of paint

add "painters" who will "paint your whole house for $999.00" and then a cheap homeowner who thinks for this price his paint will last forever ...

and each year it's getting worst ....
__________________
Repaint Florida LLC
1460 Gemini Blvd
Suite 10
Orlando, Fl 32837
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Last edited by Repaint Florida; 09-09-2014 at 05:54 AM..
Repaint Florida is offline   Reply With Quote
The Following User Says Thank You to Repaint Florida For This Useful Post:
Gough (09-09-2014)
Reply

Tags
None

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Can exterior paint be used to paint an interior room? TTpainting General Painting Discussion 53 12-17-2013 02:28 PM
Exterior/ Interior contractor warranty paintmountain General Painting Discussion 19 05-09-2013 07:28 PM
50 Year Warranty Exterior Paint. WisePainter General Painting Discussion 4 03-11-2012 07:52 PM
Dutchboy Maxbond - "No Prep Paint", Lifetime Warranty Cheebs General Painting Discussion 20 11-06-2011 10:12 PM
Exterior Warranty. wje General Painting Discussion 16 05-03-2009 10:31 PM


All times are GMT -4. The time now is 12:23 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.1
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Our Pro Sites Network
ContractorTalk.com | DrywallTalk.com | ElectricianTalk.com | HVACSite.com | PlumbingZone.com | RoofingTalk.com