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Old 06-11-2019, 08:44 PM   #1
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Default Giving Up on Festool



I placed 5 orders for supplies for my RO 90 DX, 3 are on back order, half the stuff on the 4th is on back order, I cancelled 1. They take all of the money whether or not they can ship and I'm getting fed up. None of the Ontario dealers seem to carry a full line of product. A great tool is not so great if you can't use it for want of supplies!
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Old 06-11-2019, 09:39 PM   #2
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Ill ask...What is Festool?

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Old 06-11-2019, 10:33 PM   #3
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I placed 5 orders for supplies for my RO 90 DX, 3 are on back order, half the stuff on the 4th is on back order, I cancelled 1. They take all of the money whether or not they can ship and I'm getting fed up. None of the Ontario dealers seem to carry a full line of product. A great tool is not so great if you can't use it for want of supplies!
When it comes to grinding, sanding, vacuuming, and fastening, I just want something that works and is conveniently available. I stopped using my Festool equipment some time ago because getting replacement pads and vacuum filters
became a challenge for my supplier.

I prefer to go to my local Big Box. They have it all!
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Old 06-11-2019, 10:56 PM   #4
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Ill ask...What is Festool?

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"Fine" German made tools:
https://festoolshop.ca/
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Old 06-11-2019, 11:38 PM   #5
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Wow! Very Pricey. Now I know! Thank you!

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Old 06-11-2019, 11:48 PM   #6
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Love mine and with three outfits in town selling them there is no shortage of replacement parts, paper, bags, etc..

When you decide to sell yours off, I’m sure someone in your area will snap it up.
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Old 06-12-2019, 12:37 AM   #7
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Sherwin is starting to carry them
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Old 06-12-2019, 12:38 AM   #8
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Love mine and with three outfits in town selling them there is no shortage of replacement parts, paper, bags, etc..

When you decide to sell yours off, I’m sure someone in your area will snap it up.
No doubt it helps to be state side! I'm fed up and posting everything for sale tonight!
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Old 06-12-2019, 05:45 AM   #9
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Do they work that much better than a Dewalt orbital sander?

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Old 06-12-2019, 07:28 AM   #10
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Do they work that much better than a Dewalt orbital sander?

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IMO, yes, yes they do. Not only because of the improved dust extraction, they are just a super smooth easy sanders to use. When set up correctly, it takes very little pressure to guide and control the Festool sanders. They also are way less prone to swirling and pig tails.

We just invested in the planex and 36ac. Absolute game changer. Granted we do a lot of drywall repair, and starting to do some texture removal with it.
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Old 06-12-2019, 07:36 AM   #11
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The RO 90 DX has the advantage of being small and duel detail + round padded. I'll never know how well it worked I'm in the process of asking to return it because I have a job to do while all the supplies for the thing sit on back order. Worse, they took the money for all the stuff they could not ship! I'm pretty disgusted today! I just sold my ETS 125 REQ & all parts; I was never happy with it! I need tools I can get supplied, serviced and repaired local. I am so done with Festool!

I do think Festool is over rated.
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Old 06-12-2019, 07:40 AM   #12
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Mirka also makes great sanders. Would you have any better luck with Mirka supplies in Canada?
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Old 06-12-2019, 07:47 AM   #13
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Mirka also makes great sanders. Would you have any better luck with Mirka supplies in Canada?

I could check out availability here and will. Thanks for the tip.
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Old 06-12-2019, 02:09 PM   #14
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@jennifertemple Have you ever ordered from Lee Valley? I believe they’re based in Canadian and they’re known for fantastic customer service and selling high quality wood working tools. Im in the US, but I’ve ordered from them and everything was delivered very quickly.

Compared to sanders sold at big box stores, Festool sanders transmit much less vibration to the user. If you’re ever sanding for long periods of time this is a huge deal. After awhile some sanders make my hands feel numb, but Festool sanders don’t do this.



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Old 06-12-2019, 02:20 PM   #15
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@jennifertemple Have you ever ordered from Lee Valley? I believe they’re based in Canadian and they’re known for fantastic customer service and selling high quality wood working tools. Im in the US, but I’ve ordered from them and everything was delivered very quickly.
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Lee Valley is a Great Canadian Company and I buy a lot from them but here in Canada there are a vast number of Festool accessories they do not stock, especially the high grit papers, polishing pads and similar accessories. My big problem is that for me, everything Festool is ordered online and shipped. If it turns out they do not have a product you pay and wait. It is just too inconvenient when one wants to just run out and grab some supplies.
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Old 06-12-2019, 03:22 PM   #16
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I just checked amazon.ca and they sell quite a bit of Festool stuff on there. Interestingly, a bunch of their sanding pads are "currently unavailable" and I think the highest grit pads they had were 220 although I don't think I've ever used anything higher than that.


One funny thing was they were selling a cordless hammer drill but the picture was a bright red tea kettle. It was a nice tea kettle though.
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Old 06-12-2019, 04:00 PM   #17
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I have heard that there is a shortage of some Festool supplies around here. I guess it's because some crazy lady up in Ontario keeps ordering them. But this kind of thing happens quite often. Everyone wants to sell the big ticket item (the sander itself) but no one wants to stock the supplies. If i were in a bigger market i would keep all that crap in stock! That's actually were the big mark-up is! especially if no one else has the stuff. Let SW sell the sanders for next to no profit!
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Old 06-12-2019, 04:19 PM   #18
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I have heard that there is a shortage of some Festool supplies around here. I guess it's because some crazy lady up in Ontario keeps ordering them. But this kind of thing happens quite often. Everyone wants to sell the big ticket item (the sander itself) but no one wants to stock the supplies. If i were in a bigger market i would keep all that crap in stock! That's actually were the big mark-up is! especially if no one else has the stuff. Let SW sell the sanders for next to no profit!
PAC, did you ever think about why SW sells them for cheap? It's the same reason you mentioned, the mark up when people come back and buy accessories

It's like a lot of things, like why do most home alarm companies offer free installation or new to your area cable and satellite TV providers. They make most of their money off of monthly fees.
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Old 06-12-2019, 04:54 PM   #19
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I just checked amazon.ca and they sell quite a bit of Festool stuff on there. Interestingly, a bunch of their sanding pads are "currently unavailable" and I think the highest grit pads they had were 220 although I don't think I've ever used anything higher than that.


One funny thing was they were selling a cordless hammer drill but the picture was a bright red tea kettle. It was a nice tea kettle though.

I use 1000 and over, felts, and polishing pads. These are the typical things that are often "out of stock" and on "back order". Though, Festool Canada reached out by phone today. He was pretty confident that a rep he wants to send can solve my supply issues. So, I cancelled my cancellations. I now pray he was correct in his assessment. I guess, that means I'm still into Festool.
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Old 06-12-2019, 05:04 PM   #20
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PAC, did you ever think about why SW sells them for cheap? It's the same reason you mentioned, the mark up when people come back and buy accessories

It's like a lot of things, like why do most home alarm companies offer free installation or new to your area cable and satellite TV providers. They make most of their money off of monthly fees.
I understand that, but that doesn't explain the local two stores' reluctance or inability to stock any accessories. Like i said, if i were in a bigger market i'd be more than glad to do it.
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