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Old 06-30-2015, 12:01 PM   #1
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Default Grrrrrr!

On friday I have a client ask if there was any problem with moving a start date because they had not been able to get some wood replaced. I say no problem, I have plenty of work to fill it in. Go away for the weekend for a much needed rest.
Yesterday I get an email from the client that I was hoping to paint for telling me they are "all set," there neighbor is going to paint for them. I had intended on contacting them last night. Now I try another client to fill half of the four days...no reponse yet. But, I think that they are on vacation. Another client responds to me, when I line up a time to power wash on Tuesday, which will only take a couple of hours. But, I then get a second response from one of the other tenets (this is a condo) upset that they might have to take out their air conditioners, and that I am working during the peek tourist season. He owns a shop in the building. It is going to be a long couple of weeks.
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Old 06-30-2015, 05:43 PM   #2
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Yeah, juggling customers and schedules can be a b!tch. One change and that ripple effect can kill ya'.

Getting a reasonable deposit is probably the best defense you can have in place to prevent a customer from suddenly deciding to go with someone else. You can take a little satisfaction that the odds are they won't be happy with the job their neighbor ends up doing.

As for the angry tenant - well, that's just too bad. It may be his peak season but it's also yours. Besides, he isn't your client, the owner of the building is, so just do what you gotta' do.

Nowadays, I'm in the fortunate position of being able to enjoy it when I end up having a few days off forced on me. But I realize not everyone has the luxury of being able to feel that way. Still, schedule snafus will occur and stressing out over them usually doesn't accomplish anything.
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Old 06-30-2015, 05:46 PM   #3
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Your customers are turds, thats disrespect, I bail on that crap. Take more days off, have more fun.
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Old 06-30-2015, 05:53 PM   #4
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Quote:
Originally Posted by GR8painter View Post
Your customers are turds, thats disrespect, I bail on that crap. Take more days off, have more fun.
Well, yeah - there's that too.
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Old 06-30-2015, 06:04 PM   #5
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Quote:
Originally Posted by GR8painter View Post
Your customers are turds, thats disrespect, I bail on that crap. Take more days off, have more fun.
Tip number one for business owners...avoid customers that are turds.
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Old 06-30-2015, 06:52 PM   #6
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Pete, looks like you have cause of action for a few lawsuits.
These people are not your friends, don't feel bad to sue their brains out.
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Old 06-30-2015, 07:10 PM   #7
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Quote:
Originally Posted by RH View Post
Yeah, juggling customers and schedules can be a b!tch. One change and that ripple effect can kill ya'.

Getting a reasonable deposit is probably the best defense you can have in place to prevent a customer from suddenly deciding to go with someone else. You can take a little satisfaction that the odds are they won't be happy with the job their neighbor ends up doing.

As for the angry tenant - well, that's just too bad. It may be his peak season but it's also yours. Besides, he isn't your client, the owner of the building is, so just do what you gotta' do.

Nowadays, I'm in the fortunate position of being able to enjoy it when I end up having a few days off forced on me. But I realize not everyone has the luxury of being able to feel that way. Still, schedule snafus will occur and stressing out over them usually doesn't accomplish anything.
I did not even have time to write the contract. Planned on doing the work in August, which they agreed to, but had the opening which it would have fit into perfectly.

As for the angry tenent. He is an owner, but got angry without knowing the facts. He thought I was going to power wash the front of the store while his customers try to enter. I guess he just thought I was a idiot painter that does not understand this is not a good idea.
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Old 06-30-2015, 08:04 PM   #8
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tell the AC complainer to watch the weather reports. They'll survive without for a few hours.

CHEEEESE 'n' CRAHKAS, and MUTHA MERRY !!!!



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