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Old 09-22-2013, 04:05 AM   #181
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Originally Posted by slinger58 View Post
Just for the record, I'm still in your corner GIP. We lost Underdog but we picked up Wise, so I think we're good. I know it doesn't seem like I'm helping much, but I'm picking my spots.

I don't think that was a good deal
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Old 09-22-2013, 04:17 AM   #182
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Old 09-22-2013, 09:47 AM   #183
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Quote:
Originally Posted by Get It Painted View Post
I did not say I yelled. It takes two to argue. Why would you side with the customer when you were not there?



GIP, I am sorry. I stand corrected. You didn't yell, you're voice got loud. We all have to do what we think is right, and at this point it is water under the bridge as to what I think about this situation.
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Old 09-22-2013, 12:04 PM   #184
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Originally Posted by daArch View Post
It appears to me that this discussion is heading toward being impassioned.

it's a great subject as there are many different viewpoints, all that have value.

Let's keep the passion a little more in check and not allow this to cross any lines of respect.
I think this thread has kinda gone the way the actual incident did:

* a differences of opinions over what happened and how it should of been
resolved

* emotional responses leading to a further escalation of emotions

* the intervention of the Po-Po's

Ahhhh... human nature
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Old 09-22-2013, 12:43 PM   #185
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Quote:
Originally Posted by Get It Painted View Post
$476.00 plus the cost of a Lic electrician to install could end up at $800...
I talked to my ins agent, she said I have no deductible and my rates wouldn't go up.

Why pay out of pocket when I have coverage?
Interesting insurance policy.

I am curious about the pics you keep showing for the light. They do not look compatible, they look like two different types of connectors on the bulbs. Are those simply examples or actual?

Either way I may have handled it differently but you got paid and you got your stuff. The ho's may slander you on various websites but you have your opinion on the incident and they have theirs. Nothing to do now but to move forward.
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Old 09-22-2013, 01:21 PM   #186
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I find this thread interesting as it has evolved..

It is clear who has a good business sense here, and who are more or less just working for themselves. There is a difference.

I have learned over the years you can not take one thing personal about business.. It is business. Sure you have your name on it, but there will always be a cost of doing business. How you handle it can end up defining you.

I have seen way too many self employed tradesmen ruin there reputations because they were too stubborn to take criticism or blame for things they or their companies had done. They took it to heart, when they really should have fixed the problem, moved on and got paid. Business is not personal. It is the transaction of money for a service we offer. If somebody has a flaw with the service, or property is damaged, while the service is taking place it is the business owners responsibility to take care of any issues that arise during the process..

GIP- Maybe the bulb overheated while you were painting and cracked, but in my opinion even if that was the case, seeing how you had taken over the whole area to paint, it would not be out of this world too assume something may have happened. Even if you didn't break the light, and you had been the only one in there when it happened, I personally would have replaced it just because I was the only possible one there.. Not fight over it..

I recently painted a cottage.. She had all new beds delivered and they were standing up on their sides, and she had asked if we could put them flat so the springs didn't get damaged. I said sure that is not a big deal since we had a crew of 4 going in and she was an older lady.

She had one leaned up against a lamp.. When we moved the bed the lamp fell and shattered.. This was not my fault at all, but since I said I would do the favor for her and the lamp broke on my watch, I felt it was my responsibility to buy her a new one. Sure it sucks, as that room wasn't even to be painted, and I started off the job in the hole, but what is worse? Blaming her for leaning the bed against the lamp and pointing fingers? Or sucking it up and keeping her happy with the job, and with the service we provided?

It was a small price to pay to keep a customer happy. It was cheaper than your incident, by far... but to get police involved, letting your emotions run wild, and potentially ruining future referrals was a lot more expensive than the $440 would have been... You didn't need to get emotionally involved as deep as you did..
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Old 09-22-2013, 01:36 PM   #187
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yes. There are on here some businessmen using painting as their medium then their are some painters who probably just want to paint but have to be in business for themselves maybe just to make a living wage maybe. and then again judging from some of the advice given out some May very well just be unemployable.

any old threads where the painter(employee) got loud with the HO, got tossed out then called the cops? Oh he'd got fired. For sure.
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Old 09-22-2013, 03:29 PM   #188
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Quote:
Originally Posted by wje View Post
GIP- Maybe the bulb overheated while you were painting and cracked, but in my opinion even if that was the case, seeing how you had taken over the whole area to paint, it would not be out of this world too assume something may have happened. Even if you didn't break the light, and you had been the only one in there when it happened, I personally would have replaced it just because I was the only possible one there.. Not fight over it..

I recently painted a cottage.. She had all new beds delivered and they were standing up on their sides, and she had asked if we could put them flat so the springs didn't get damaged. I said sure that is not a big deal since we had a crew of 4 going in and she was an older lady.

She had one leaned up against a lamp.. When we moved the bed the lamp fell and shattered.. This was not my fault at all, but since I said I would do the favor for her and the lamp broke on my watch, I felt it was my responsibility to buy her a new one. Sure it sucks, as that room wasn't even to be painted, and I started off the job in the hole, but what is worse? Blaming her for leaning the bed against the lamp and pointing fingers? Or sucking it up and keeping her happy with the job, and with the service we provided?

WJE, I was there. I am an extremely careful and a anal retentive tradesmen. I know I had nothing to do with the light breaking.

I went to school to be an electrician, but I didn't complete the 2 year course and ended up becoming a painter. You have to trust me on this one, it was the wrong bulb and the damage to the light fixture was caused by that. The HO has my ins certificate and a claim is in place. However, I told my ins co I DID NOT DO IT and showed them this photo. This is a clean smooth heat break.

As far as your lamp breakage, you were indirectly responsible and you did the right thing. I would have done the same. My situation is much different than yours.
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Old 09-22-2013, 03:37 PM   #189
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Where's the mods?
Lock this dog down for pete's sake.


For my sake also...
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Old 09-22-2013, 03:43 PM   #190
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Quote:
Originally Posted by Oden View Post
yes. There are on here some businessmen using painting as their medium then their are some painters who probably just want to paint but have to be in business for themselves maybe just to make a living wage maybe. and then again judging from some of the advice given out some May very well just be unemployable.

any old threads where the painter(employee) got loud with the HO, got tossed out then called the cops? Oh he'd got fired. For sure.
Thanks for giving me the benefit of doubt and using your minds eye to paint a negative picture of me and my situation. You go Oden... Guarantee if your employer falsely accused you of breaking something on the job, then wanted to deduct $450 from your paycheck, you would be breaking out Thors Hammer.
as·sump·tion (-smpshn)
n.1. The act of taking to or upon oneself: assumption of an obligation.
2. The act of taking possession or asserting a claim: assumption of command.
3. The act of taking for granted: assumption of a false theory.
4. Something taken for granted or accepted as true without proof; a supposition:

ax·i·om (ks-m)
n.3. A self-evident principle or one that is accepted as true without proof as the basis for argument; a postulate.
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Old 09-22-2013, 03:56 PM   #191
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Originally Posted by fauxlynn View Post
GIP, I am sorry. I stand corrected. You didn't yell, you're voice got loud. We all have to do what we think is right, and at this point it is water under the bridge as to what I think about this situation.
"you're voice got loud." and it's nice to know that you were there to hear my loud voice. Much more to the story than that my dear...

The customer was a dear sweet lady that did absolutely NOTHING to aggravate and instigate the situation. It was all my doing. You keep believing that!

But thanks for your apology...
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Old 09-22-2013, 04:07 PM   #192
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Quote:
Originally Posted by CApainter View Post
I think this is the same model

http://www.lightinguniverse.com/mini...ductItemsImage

This is probably the customer shopping for the same light
Workaholic, this is the only info I have on the light fixture posted by CApainter.

This may not be the same manufacturer as the customers, however, it looks identical. The light above says it was shipped with a halogen.
One thing I can confirm, when touching the light fixture, it was hot enough to cook eggs on it.
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Old 09-22-2013, 04:07 PM   #193
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IMO the glass cracked not because the cfl put off more heat than the halogen but because the cfl took up 95% of the room inside the glass. A halogen will put off more heat but having a 2" gap between the halogen and the glass will allow it to 'breath' and not affect the glass. 99 times out of 100 I would just have paid for the light, but there's always that 100th time where you say 'I'm not going to take this bullsh1t'. I'm guessing its one of those jobs where 10 min in you started to get that 'feeling' about a homeowner, you go out and do a meticulous job thinking she'll be happy and out of left field you get hit with this. It happens, you'll move on they'll move on and you'll be wiser. Maybe next time you'll catch the crack first. There's a reason we're journeyman, it's a long journey.
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Old 09-22-2013, 04:20 PM   #194
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Geeze what a thread, guess I will weigh in too.
I have always worked on the 'customer is always right' theory. Luckily, nothing even remotely like the OP's situation has ever happened to me. I only ever made one insurance claim, when a worker walked through a screen door and tore it all to pieces. Was no big deal.

I can sympathize with feeling like someone (customer) is trying to get one over on you. I have felt that way a time or two over the years, even lost my temper once in an extreme case. From what I gather, the OP feels like the HO is deliberately being fraudulent rather than just making a mistake or being mistaken. Idk, if I felt like that was the case, it would be harder for me to suck it up and take responsibility. But I would like to think I still would just to be diplomatic.

Sounds like there was some serious bad vibes generated on this job, and somewhat spilling over into this thread! Maybe it's time to chillax.
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Old 09-22-2013, 04:23 PM   #195
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sad thing is it's on the Internet for futures customers to see
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Old 09-22-2013, 05:00 PM   #196
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Quote:
Originally Posted by Workaholic View Post
Interesting insurance policy.
Its seems hard for some to believe that a Contractor General Liability policy can have no deductible. Apparently, you guys have not done your research or homework. Here are a few that I found today with no deductible.

I assure you, my policy has NO deductible… I was on the phone with the ins agent, and there in person regarding this claim.

HISCOX
What deductible options do you offer?
There is no deductible with our general liability insurance policy. You can quickly get a general liability insurance quote online and select different deductible amounts to see how they affect your premium, or call one of our licensed advisors at 866-283-7545 (Monday - Friday, 8am-10pm EST).
-------------------------------------------------------
Trinity Ins
Program Feature
No Deductible
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Old 09-22-2013, 05:32 PM   #197
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Quote:
Originally Posted by Get It Painted View Post
Workaholic, this is the only info I have on the light fixture posted by CApainter.

This may not be the same manufacturer as the customers, however, it looks identical. The light above says it was shipped with a halogen.
One thing I can confirm, when touching the light fixture, it was hot enough to cook eggs on it.
If in fact the light fixture is a Tech Lighting 700 series Fire Grande, it could very well be the 700TTFIRGPC-CFL which offers a 27 watt compact fluorescent light bulb as induicated in the following link:

http://www.lightingdirect.com/tech-l...ndant/p2222573


As someone mentioned, there isn't a whole lot of room in there along with the CFL ballast.


Note: It just dawned on me after reviewing this latest link, that the homeowner could have pursued the lighting manufacturer for a faulty product, if the light was still under original warranty. You may want to present that to her as an olive branch.

The plot thickens. Time for another drink

Last edited by CApainter; 09-22-2013 at 05:37 PM..
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Old 09-22-2013, 05:43 PM   #198
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the lightbulb argument never had any merit at all. everyone who looked at the two bulbs in question and had any experience at all with halogens brought up that the two bulbs were not interchangeable. the pins were completely different. If the bulb doesn't fit, you must aquit...
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Old 09-22-2013, 05:47 PM   #199
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Quote:
Originally Posted by CApainter View Post
If in fact the light fixture is a Tech Lighting 700 series Fire Grande, it could very well be the 700TTFIRGPC-CFL which offers a 27 watt compact fluorescent light bulb as induicated in the following link:
Good find.

and for those who did not click on the link, here's a quote:

Quote:
Includes 120 volt, 60 watt G9 base halogen lamp or 120 volt GU24 base 27 watt self-ballasted compact fluorescent lamp
I know I'm not the brightest bulb on the porch, but doesn't this suggest that perhaps the bulb used was within manufacturer's specifications ? Doesn't this suggest perhaps the HO did NOT have the wrong bulb in the lamp ?



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Old 09-22-2013, 05:53 PM   #200
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Quote:
Originally Posted by daArch View Post
Good find.

and for those who did not click on the link, here's a quote:



I know I'm not the brightest bulb on the porch, but doesn't this suggest that perhaps the bulb used was within manufacturer's specifications ? Doesn't this suggest perhaps the HO did NOT have the wrong bulb in the lamp ?
Quote:
Lamping Technologies:
Bulb Base - GU24 - The GU24 bulb base is used with self ballasted twist lock compact fluorescent bulbs and has a pin spread of 24 mm.
Compatible Bulb Types: GU24 Bulb base uses primarily a Fluorescent bulb but is also available as Halogen, LED, and Xenon / Krypton.
Seems to be a multi use light as long as the bulb fits and uses 24mm pin type.
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