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Old 12-19-2015, 02:54 PM   #21
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Originally Posted by CApainter View Post
I don't get the sense you would spend a lot of time and energy bashing SW, despite having worked there for four years. Besides, it appeared to me that the store you're referring to was the one you worked at that sold both SW and BM products to DIY and contractors, or do I have that incorrect?
Currently working at the store selling BM and PPG
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Old 12-19-2015, 03:00 PM   #22
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SW let me go after i put my 2 week notice in (about 3 days prior to the two weeks) Word spread like wildfire that my dad was opening up a BM and a head honcho called to let the store manager know I was let go at around 8AM after going to work at 7 :o I appreciate all I learned there but about going back to work with them or buying from them... dont think so. Although I am re hireable and was not put on a do not re hire list bc that store loved my billingualness and the ability to open them up tons of credit accounts
At 18 $10.50 was amazing for me but now on to bigger and better things :sly:
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Old 12-19-2015, 10:19 PM   #23
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Hell. I was at SW the other day and salesman had to call his manager to ask what a pearl finish was. I just shook me head. BM must be a pretty easy sell. Advance for trim . Ultra spec for contractors and tight wads. Regal for companies that like to spray. Then Aura for high end customers.
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Old 12-19-2015, 11:18 PM   #24
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I recently have taken the reins to paint store and am in need of your help. My father is a contractor and he and i decided to open up a paint store in Georgia a couple of months ago. Any advice you as the professionals could give me to better my service and products? I know this question is market/area specifix but what works best for you. What vendors would you love to have in the store? O currently carry PPG (Silken touch, Pro master, vinyl Flat, Acri shield, acro pro and Permanzier) Along with the majority of the Benjamin Moore line. As for sundries I carry Wooster and crawfords top gun and also carry old masters stains.

Best of luck in your venture ETP!

Consider adding XIM primers and Corona brushes. Allpro has good sundries.
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Old 12-20-2015, 12:51 PM   #25
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Hell. I was at SW the other day and salesman had to call his manager to ask what a pearl finish was. I just shook me head. BM must be a pretty easy sell. Advance for trim . Ultra spec for contractors and tight wads. Regal for companies that like to spray. Then Aura for high end customers.
SW last year came out with Cashmere Pearl so....
It is a good sell for Diy people but with SW selling stuff below cost to Painters, beung around every corner and The big orange (home depot) selling stuff regular price (better pricing than me on bin zinsser, killz,sikkens, minwqx) it can be doficult at times
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Old 12-21-2015, 09:42 AM   #26
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Oh never mind. I'm trying to be a good boy for the mods.
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Old 12-27-2015, 11:20 AM   #27
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we have 7 Home Depots and 4 Lowes within a 7 mile radius of our store. We will finish the year up 24.5% this year, in units, not dollars, in paint. Not including sundries which are up as well but not sure of the final numbers. I believe it is our service levels, knowledge, color matching, inventory and reputation/word of mouth that are helping and sustaining our growth. We try not to compete with HD/Lowes in pricing, and attempt to differentiate our product offering, not duplicate it. We also have Walmart, Sherwin Williams within a 7 mile radius, in addition to a few independents and lumber yards. I have very good relationships with the independents and SW, and refer customers to them when they have something we don't I look at them as resources to help a customer, not compete with them. They always return the favor. I may not get the big jobs, but my margins are consistently strong and most don't mind paying a little more for great service. My number one concern however, is the demographic coming to our store. The younger generation say 18-35 don't know what quality or service is, they only know how to replace something or call a professional. My professional customers appreciate the referrals and we are growing with their business as well. Good luck, focus on quality and service.
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Old 12-27-2015, 12:02 PM   #28
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NACE, 7 HDs and 4 Lowes with 7 miles?! We have to go 35 miles to drive pass a HD...80 for a Lowes.

Our best news for the year is that our "local" BM retailer had moved his store from just past the above-mentioned HD to about 20 minutes away...by foot. The owner realized that over 70% of his business came from here and made the move.
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Old 12-28-2015, 09:17 AM   #29
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It really doesn't matter which lines or products you carry the most important thing is to be customer service oriented. Perhaps offer paint delivery and focus on serving the contractors as quickly and efficiently as possible when they are in your store.

Quick turnaround on matches is also important. Most painters don't plan very well and typically need a color matched for paint they intend to use that day.
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Old 12-28-2015, 10:21 AM   #30
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The fact that you don't bash competitors says a lot about your character to me. I didn't bash other painters or companies and didn't like doing business with anyone who trash talked anyone else.

Sometimes pricing is a point, but more often than not, I noticed it was more of a personal preference of what painters either liked or were comfortable in using. Sort of a Ford vs Chevy type thing.

Sundries fell into the personal preference category more than anything else with me. Most of my tape was automotive grade tape, so I got it from auto body supply dealers. Same with some of the masking.

Since I did quite a bit of insurance resto, I had no choice but to use their suppliers for sundries and paint. Yeah, that consisted mostly of the big box stores since all you did was give the job number and name when you checked out. If the damage had a higher quality product on it, they would allow you to re-do with the same product.

I wish you a successful and profitable first year, with many more to follow.
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Old 12-28-2015, 01:56 PM   #31
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The fact that you don't bash competitors says a lot about your character to me. I didn't bash other painters or companies and didn't like doing business with anyone who trash talked anyone else.

Sometimes pricing is a point, but more often than not, I noticed it was more of a personal preference of what painters either liked or were comfortable in using. Sort of a Ford vs Chevy type thing.

Sundries fell into the personal preference category more than anything else with me. Most of my tape was automotive grade tape, so I got it from auto body supply dealers. Same with some of the masking.

Since I did quite a bit of insurance resto, I had no choice but to use their suppliers for sundries and paint. Yeah, that consisted mostly of the big box stores since all you did was give the job number and name when you checked out. If the damage had a higher quality product on it, they would allow you to re-do with the same product.

I wish you a successful and profitable first year, with many more to follow.
And ignore SW when they are talking crap about you personally. Just suck it up and don't trash them because if you do, no one who buys from them on a daily basis will believe you.
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Old 12-28-2015, 02:00 PM   #32
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And ignore SW when they are talking crap about you personally. Just suck it up and don't trash them because if you do, no one who buys from them on a daily basis will believe you.
These guys are so deeply hypnotized that i think I will habe better luck winning the lottery
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Old 12-28-2015, 02:29 PM   #33
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These guys are so deeply hypnotized that i think I will habe better luck winning the lottery
I was trying to be a good boy too! But really people, forty years ago we had places other than Walmart to shop at. Hundreds of them. And none of them bashed Walmart did they? And where do you think they are now? Gone. We don't all want to work at a mega-conglomerate store just like most of you don't want to work for Certa-pro or College painters. SW=Certa pro. In the easiest of terms. They are the mega conglomerate that has put all of the independent stores out of business, along with HD and Lowe's. But guess what? What do you care if there is a mega conglomerate store in every town? I'm sure their service and quality will get better and better! Just like Walmart's has.

So when I find out that they are making derisive comments about me personally? I'm sorry, but I may go out of my way to try to point out how badly they are taking advantage of the situation. They are making huge profits on substandard, outdated technology and diminishing quality. And the painting contractors that are under their spell are enabling the demise of the entire industry.

Unfortunately, the consumers will find that out waaaay to late, if it isn't too late already. And if you don't like hearing it from me, ask any, ANY former SW employee his or her opinion of them.
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Old 12-31-2015, 09:59 PM   #34
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I hope you carry all sizes of 3m plastic for hand maskers and a large selection of spray tips. Including fine finish tips. You may even look into carrying tri tech tips. Those are a cpl of things that keep me driving back to my local SW store. I went to PPG for quite awhile but my local store never carried a lot of the things I used on a daily basis so id make a trip for paint then drive back across town to pick up a few tips at SW. I finally just gave in and get my paint from SW now too. A good selection of roller sleeves and brushes. One of our fellow pt members did a good post on sleeves. The roller sleeve challenge. That would be a good read for you if you can find it. Ive seen a lot of pics you've posted on other threads and can tell you're excited about opening the new store. I would say your willingness to learn more about the products and practices here on Painttalk will give you a heads up over a lot of your competitors. I wish you lots of luck and hope you do great.
Oh yeah put a keurig coffee maker by the door. I'm a real sucker for good coffee.
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Old 12-31-2015, 10:41 PM   #35
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I hope you carry all sizes of 3m plastic for hand maskers and a large selection of spray tips. Including fine finish tips. You may even look into carrying tri tech tips. Those are a cpl of things that keep me driving back to my local SW store. I went to PPG for quite awhile but my local store never carried a lot of the things I used on a daily basis so id make a trip for paint then drive back across town to pick up a few tips at SW. I finally just gave in and get my paint from SW now too. A good selection of roller sleeves and brushes. One of our fellow pt members did a good post on sleeves. The roller sleeve challenge. That would be a good read for you if you can find it. Ive seen a lot of pics you've posted on other threads and can tell you're excited about opening the new store. I would say your willingness to learn more about the products and practices here on Painttalk will give you a heads up over a lot of your competitors. I wish you lots of luck and hope you do great.
Oh yeah put a keurig coffee maker by the door. I'm a real sucker for good coffee.
Since you bought PPG give me some insight on porter products if you used then I sell BM qnd porter and can carry any PPG Glidden Silkens line under the large unbrella of PPG
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Old 12-31-2015, 11:30 PM   #36
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Well Manor Hall was and is still my favorite interior paint. I don't know how it stacks up to regal or aura. I never used aura and its been so long since I used regal I can't remember. For me Manor hall is smooth and buttery and gos on easy. It covers great and I never had any problems with picture framing or anything. Pure Performance was pretty good for its price point I guess if you're looking for a low voc. I didn't think it covered all that well. I can remember painting a kitchen in red with it and it took me 4 coats. They had a newborn baby there at night so I opted for a low voc.
Seal grip is one of my favorite primers for drywall but is a little pricey. I have some friends that paint for housing authority in my town. When the tenants move out they repaint. Some of them are smokers so the walls are just covered with nicotine. They use it quite a bit and like it for covering stains without going to an oil primer.
I never got to use Timeless exterior but always wanted to.
I used sunproof exterior a cpl times and thought it was a great exterior paint for its price point.
Breakthrough is awesome as you already know from others on here but I had big time issues with it in the beginning. I won't try to brush it anymore. If I use it its all gonna be sprayed. I know others have brushed it with good results but not me. Then first time I used it was in a regular white. Big mistake. It didn't cover worth a crap for me. If any of your customers come in for just reg white in breakthrough I would suggest something else. I think repaint Florida has commented on the colors he uses in the past. I know Pac can probably help you on the breakthrough colors that cover better. I think its awesome paint but just has a few things to be aware of. Well that's all I've got.
Good luck.
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Old 12-31-2015, 11:43 PM   #37
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Well Manor Hall was and is still my favorite interior paint. I don't know how it stacks up to regal or aura. I never used aura and its been so long since I used regal I can't remember. For me Manor hall is smooth and buttery and gos on easy. It covers great and I never had any problems with picture framing or anything. Pure Performance was pretty good for its price point I guess if you're looking for a low voc. I didn't think it covered all that well. I can remember painting a kitchen in red with it and it took me 4 coats. They had a newborn baby there at night so I opted for a low voc.
Seal grip is one of my favorite primers for drywall but is a little pricey. I have some friends that paint for housing authority in my town. When the tenants move out they repaint. Some of them are smokers so the walls are just covered with nicotine. They use it quite a bit and like it for covering stains without going to an oil primer.
I never got to use Timeless exterior but always wanted to.
I used sunproof exterior a cpl times and thought it was a great exterior paint for its price point.
Breakthrough is awesome as you already know from others on here but I had big time issues with it in the beginning. I won't try to brush it anymore. If I use it its all gonna be sprayed. I know others have brushed it with good results but not me. Then first time I used it was in a regular white. Big mistake. It didn't cover worth a crap for me. If any of your customers come in for just reg white in breakthrough I would suggest something else. I think repaint Florida has commented on the colors he uses in the past. I know Pac can probably help you on the breakthrough colors that cover better. I think its awesome paint but just has a few things to be aware of. Well that's all I've got.
Good luck.
Did you have any experience with the Porter line? Also you dont reccomed the pre ti ted white even though it would cover better than tinted white?
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Old 12-31-2015, 11:49 PM   #38
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I guess I never used the porter line. The Breakthrough I used and had so much trouble with was pre tinted white.
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Old 01-01-2016, 12:00 AM   #39
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I guess I never used the porter line. The Breakthrough I used and had so much trouble with was pre tinted white.
Do you know what VOC count it had
I currently have a ton of stock of the 50 voc per my pops
What he didnt know whas that it was reformulated :banghead:
So far im loving this PPG rep
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Old 01-01-2016, 12:01 AM   #40
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