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Old 04-17-2013, 08:23 PM   #1
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Default The Old "Sharpen your Pencil" Line

Got this in an email the other day.

"Please let me know if at all possible at your end to sharpen the pencils on the overall cost."

I was thinking of responding with this.

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Old 04-17-2013, 08:28 PM   #2
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Quote:
Originally Posted by Palnews26
Got this in an email the other day.

"Please let me know if at all possible at your end to sharpen the pencils on the overall cost."

I was thinking of responding with this.
We get that on 9 out of 10 proposals doesn't matter if they want a professional top quality job. I've never seen this level of shopping price before in my 30 plus years. All this TV show how to remodel your home for 500 bucks crap. Lots of lead services telling HO to get 3-5 estimates then to beat them up on price. Thank God for old customers and referrals . Even so it still happens with them sometimes as well.
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Old 04-17-2013, 09:44 PM   #3
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Experiencing the same thing with all new customers....
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Interior & Exterior Painting Serving Montgomery, Delaware & Chester Counties in Pennsylvania
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Old 04-17-2013, 10:22 PM   #4
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I wouldn't even respond.
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Old 04-17-2013, 10:59 PM   #5
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Quote:
Originally Posted by One Coat Coverage
I wouldn't even respond.
I'd respond that I always use a pen...

I wouldn't say don't respond, just respond and explain to them that the final number is your price because you provide a quality service and that the price quoted is what it will take to provide the service requested.
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Old 04-17-2013, 11:55 PM   #6
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yep, sharpen your pencil and that customer will feel like they were getting screwed by you in the first place. They will then think you still have plenty of money built in and ask for all sorts of favors and extras for free. Shine em', move on.
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Old 04-18-2013, 12:18 AM   #7
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Quote:
Originally Posted by MikeCalifornia
yep, sharpen your pencil and that customer will feel like they were getting screwed by you in the first place. They will then think you still have plenty of money built in and ask for all sorts of favors and extras for free. Shine em', move on.
My favorite is "can you paint the closet since your doing the bedroom?" Their least favorite is when I say "of course we can. $100 plus material and can you move everything out".
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Old 04-18-2013, 01:15 AM   #8
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Quote:
Originally Posted by Palnews26 View Post
Got this in an email the other day.

"Please let me know if at all possible at your end to sharpen the pencils on the overall cost."

I was thinking of responding with this.

Although that reply is humorous and stingy clients can be a pain but don't be childish.

Respond back in the most 'professional' way you can. Be stern/firm in your post and explain your reasoning for your cost/etc...

Use the line "I'm already low as I can go". If you lose the client so what!?

Just as long as you kept your cool not CARING. This in effect gives you a god-like status.
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Old 04-18-2013, 01:44 AM   #9
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Quote:
Originally Posted by PRECISIONVANCOUVER


Just as long as you kept your cool not CARING. This in effect gives you a god-like status.
Are you saying God plays it cool and doesn't care? Perhaps we should move this to the Paint Religion page. Oh yeah, we don't have one. Too bad.
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Old 04-18-2013, 01:48 AM   #10
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Hah!

Of course I reply in a professional manner, but let them know that I already quote competitively considering the quality and time I put in.

They are free however to either remove a portion of the job to lower the price, or downgrade the product, though it will affect the warranty.
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Old 04-18-2013, 11:54 PM   #11
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[QUOTE=thinkpainting/nick;396495]
I've never seen this level of shopping price before in my 30 plus years. QUOTE]

I agree. It's brutal.

I actually put a lot of thought and effort into each proposal. I'm usually pretty accurate as far as how long it will take. At least for us. Others, I have no idea.
It's all in the prep. Painting is the easy part. I don't want to be the cheapest or fastest.

Price, Price ,Price. Thats all I hear.

Customers expectations are also different.
Just want it painted, No problem.
Good job on a budget, No problem.
Great job on a budget, No problem.
Finest painting known to mankind, No problem.
I want the best job but I'm cheap, Problem

I was just making a joke with the photo.
When I read the email I pictured a pencil sharpened down to the nub.
After working on some estimates that day that photo was about how I felt. Broken and chewed.

I plan on responding professionally, not lowering my price, and still getting the job.
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Old 04-19-2013, 06:55 AM   #12
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This should be a sticky all on its own....

Quote:
Originally Posted by MKap View Post
My favorite is "can you paint the closet since your doing the bedroom?" Their least favorite is when I say "of course we can. $100 plus material and can you move everything out".
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