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Old 05-05-2010, 12:22 AM   #1
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Default Perfection...........

For some reason my last two clients have been very hard and expect a perfect result on their less than perfect home. Bad framing, bad drywall, bad previous paint jobs are all things that for the most part are beyond our control.
Both of my last clients have crawled around on their hands and knees with 500 watt flood lights and looked for flaws. I have an excellent reputation and these clients have sought me out. I can tell that the previous paint jobs were not very good, but I'm not sure what they expect. If you crawl around with a 500 watt work light your are going to find stuff. Everything they have pointed out is not even visible to the naked eye with out the use of the flood. Now I'm all stressed out about a one page list of touch ups I have to do tomorrow.

grrrrrrrrrrrrr
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Old 05-05-2010, 12:40 AM   #2
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Quote:
Originally Posted by Greg Mrakich View Post
For some reason my last two clients have been very hard and expect a perfect result on their less than perfect home. Bad framing, bad drywall, bad previous paint jobs are all things that for the most part are beyond our control.
Both of my last clients have crawled around on their hands and knees with 500 watt flood lights and looked for flaws. I have an excellent reputation and these clients have sought me out. I can tell that the previous paint jobs were not very good, but I'm not sure what they expect. If you crawl around with a 500 watt work light your are going to find stuff. Everything they have pointed out is not even visible to the naked eye with out the use of the flood. Now I'm all stressed out about a one page list of touch ups I have to do tomorrow.

grrrrrrrrrrrrr
Contracts that make certain stipulations work wonders for this kind of thing. One sweet little nugget from the PDCA states:

In order to determine whether a surface has been
“properly painted” it shall be examined without
magnification at a distance of thirty-nine (39)
inches or one (1) meter, or more, under finished
lighting conditions and from a normal viewing
position.”
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Old 05-05-2010, 07:53 AM   #3
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Quote:
Originally Posted by Rcon View Post
Contracts that make certain stipulations work wonders for this kind of thing. One sweet little nugget from the PDCA states:

In order to determine whether a surface has been
“properly painted” it shall be examined without
magnification at a distance of thirty-nine (39)
inches or one (1) meter, or more, under finished
lighting conditions and from a normal viewing
position.”
This is the only way to fly.All contracts clearly state that we will be following the standards of the PDCA and they sign it. So when this happens,and it does,I pull out the standards.
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Old 05-05-2010, 07:56 AM   #4
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Go to http://www.pdca.org/Standards.htm and start printing. You really need to stand your ground with these type.They seem to have this chip on their shoulder as to the fact that thet need to show you that you are not as good as you think you are.
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Old 05-05-2010, 08:01 AM   #5
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There is no such thing as perfection in our trade.
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Old 05-05-2010, 08:08 AM   #6
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Old timer once told me: "When it comes to repaints, you're only as good as the last guy who painted the walls". I've seen some where that makes sense.......
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Old 05-05-2010, 09:10 AM   #7
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there is no such thing as perfection, PERIOD.

I just got out of a house with a similar HO. Try papering vertical stripes around not vertical outside corners. 45 degree inside corners that weren't plumb and they wavered.

And the orig painter had slopped wall paint onto the trim - "yes ma'am, that brown you see is the wall paint. No, ma'am I can't do anything about it"

And she did not want to hear that her custom house was built by hacks. "This is NOT a $200,000 spec house, this is CUSTOM"

She didn't need to crawl or use a 500 watt "light of sadness", her eyes were quick, keen, and critical (sounds like a good movie title, The Quick, the Keen, and the Critical)

I worked late last night so I could get the hell out and not need to return today.

Just remember, my friends, these people are NOT happy. People who need to always find fault are unhappy with their own lives and need to find the tiniest flaws in other people to make them feel better.



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Old 05-05-2010, 11:16 AM   #8
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5 foot directly in front of rule, no extra lighting than what was already in the room, and no magnification.
Sounds like it is too late for your current situation, but next time...If I sense a pita, I disclose the rules from the beginning.

I am not perfect, but I always strive to be in everything I do.
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Old 05-05-2010, 02:24 PM   #9
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Greg,

I've had the very same situation in the past, they literally got on their hands and knees, with lights. I learned a lot from that one and I suspect you will learn from this one. Good luck mun!
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Old 05-05-2010, 04:23 PM   #10
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OK.....so 5 hours of phantom touch up. A few times I even taped of "something" that was wrong, pulled the tape off with out doing anything and asked "Does that look any better?" She said "Oh yes.....perfect."
She even said at one point, "I'm so glad I have finally got my OCD in check."
Oh really...........
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Old 05-05-2010, 04:35 PM   #11
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Perfection doesn't exist. We have homes that end up in Tauntons and I still only see what could be better. It's very costly to try to chase it down. There comes a point where it can go backwards in a hurry.



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Old 05-07-2010, 11:10 PM   #12
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unfortunately its a little late in the game.

when i write up proposals for new clients, i go over what i consider the different levels of finish, and what they expect.

quite often its the people in $200,000 tract homes that expect the finest finishes on hacked up walls.

once you explain what it costs to deliver that, they see it your way.

wall repairs are the biggest culprit imo. so im always sure to point out seams, butt joints, and of course nail pops.

all this has to be worked out well before you start.

dont ask me how i know.
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Old 05-07-2010, 11:26 PM   #13
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Perfection doesn't exist.
I've worked hard for many years and feel I have succeeded at becoming a perfect arse howl



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Old 05-08-2010, 02:09 PM   #14
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Perfection is difficult to achieve, though if that's what they want tell them it is very expensive. Using a light to find flaws is unacceptable.
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Old 05-08-2010, 11:27 PM   #15
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Here's one I used on a picky client today ( in conversation..)
"You know how they say the Navajo rug weavers throw a stitch once in a while, because only the creator is perfect.. I bet they didn't throw it on purpose, but it's a cool excuse!"
When they hit you with that stuff- shock and awe 'em off their game!
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Old 05-08-2010, 11:30 PM   #16
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If they're REAL bad, get the crews to come by with some scrapers and recover all the product used on site, and then they can pay someone else to make the walls look "PERFECT"

Thankfully it's never come to that for me
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Old 05-09-2010, 10:04 AM   #17
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i agree with scott,,,it can go backwards in a hurry.

some things should be left alone.
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Old 05-09-2010, 08:25 PM   #18
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Since using this site I have foind that there a lot of different phrases, materials, surfaces etc..but one thing the same the world over......'proffesional' bad payers...customers who look for the smallest thing in order to avoid paying the full whack at the end of a job..

And a lot of them always seem to have a friend' who knows better..as in 'our friend said that you didnt have to prime that'...
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Old 05-10-2010, 01:04 AM   #19
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Got my check for $7800.00.....it cleared. All is well in my universe.
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Old 05-10-2010, 01:11 AM   #20
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Cockney,

Does the avatar represent you're an MU fan?



If so, my son would like you.



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Last edited by daArch; 05-10-2010 at 01:15 AM..
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