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Old 03-22-2015, 04:32 PM   #1
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Default Sigh...so should I worry?

Ok...About a month ago, I gave a customer a reasonable quote on her new construction.

On Thursday, I had an appt with her to discuss colors and options. She nonchalantly slipped into our conversation that she was getting another bid from this new guy...

Ughhhhh should I worry that I'm not getting this job? I was supposed to start this week. Can I be pissed about this?
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Old 03-22-2015, 04:45 PM   #2
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Yep you can be pissed. I personally would tell her, I hope it all works out for you and walk away. Last minute crap like that doesn't fly with me.
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Old 03-22-2015, 04:51 PM   #3
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Quote:
Originally Posted by Happee_grrl View Post
Ok...About a month ago, I gave a customer a reasonable quote on her new construction.

On Thursday, I had an appt with her to discuss colors and options. She nonchalantly slipped into our conversation that she was getting another bid from this new guy...

Ughhhhh should I worry that I'm not getting this job? I was supposed to start this week. Can I be pissed about this?
It's not surprising that your prospect got another proposal given that consumer advocates recommend more than one bid. However, it would have been nice of her to communicate that a month ago so she wouldn't give you the impression you already had the job.

You're probably still in the game. Keep a positive attitude and work with her on the colors. She may be looking for some negotiation. Give a sweet warranty or something that'll set you apart.

And take everything I said as advice from a non qualified person.
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Old 03-22-2015, 05:01 PM   #4
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No matter WHAT the customer says, I never assume I have the job (or book time) until I have a signed contract and deposit. Been there done that.
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Old 03-22-2015, 05:04 PM   #5
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Quote:
Originally Posted by Schmidt & Co. View Post
No matter WHAT the customer says, I never assume I have the job (or book time) until I have a signed contract and deposit. Been there done that.
Your avatar does a disservice to your vast knowledge and wisdom sir. May you should have an orangutan instead. They were like the judges and smart guys in the Planet of the Apes.
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Old 03-22-2015, 05:15 PM   #6
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Getting more than 1 estimate is okay but this is last minute if you are starting this week. Why no contract with work starting soon? Hold to your numbers, especially if they are reasonable.
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Old 03-22-2015, 05:34 PM   #7
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-Quote
-Contract
-Deposit
-Startdate
-Color Consultation
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Old 03-22-2015, 05:40 PM   #8
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Worrying or getting mad isn't going to land you the job. Of course, you know that.

Some potential clients get flaky on you through no fault or your own. Remain courteous and confident. Your disposition may be what ultimately separates you from the other bidder(s) in the eyes of this prospective customer. If you do not end up with the job, you can be assured it wasn't you...it was a low-baller that did you in.
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Old 03-22-2015, 05:43 PM   #9
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Quote:
Originally Posted by Happee_grrl View Post
Ok...About a month ago, I gave a customer a reasonable quote on her new construction.

On Thursday, I had an appt with her to discuss colors and options. She nonchalantly slipped into our conversation that she was getting another bid from this new guy...

Ughhhhh should I worry that I'm not getting this job? I was supposed to start this week. Can I be pissed about this?
Sounds like there might of been some miscommunication somewhere. She is getting more bids and you are preparing to start.

As was mentioned a contract is important not only in NC but also repaints. A contract exhibits a certain level of professionalism. You need that contract to spell out expectations with payment schedules, time frames, touch ups, lockout, materials, power supply, access to water source, back charges, ect, ect. It will save all parties a lot of guess work and if for example a back charge is required for damages to your finished work it is already spelled out and easily referred to.

Good luck I hope you get it worked out one way or the other.
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Old 03-22-2015, 07:19 PM   #10
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Quote:
Originally Posted by Schmidt & Co. View Post
No matter WHAT the customer says, I never assume I have the job (or book time) until I have a signed contract and deposit. Been there done that.
This is one of the first things that I learned when I started my business. But, I still find it very frustrating when it is implied that I will be doing the job, as the OP suggests she was under the impression, and then learned that it is on hold indefinitely, or that the job went to someone else.
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Old 03-22-2015, 07:31 PM   #11
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Quote:
Originally Posted by Pete the Painter View Post
This is one of the first things that I learned when I started my business. But, I still find it very frustrating when it is implied that I will be doing the job, as the OP suggests she was under the impression, and then learned that it is on hold indefinitely, or that the job went to someone else.
I remember my old boss used to always refer to "getting his foot in the door". I thought he was just displaying a pushy attitude from a bygone era, but I understand what he was trying to do. He was trying to close the gap on any lag time that would cause his prospect to change their mind.

I suppose there are small windows of opportunity that a contractor controls when selling a job. Once time expands beyond that window, without any concrete agreements, options open up for the prospect that basically renders the contractor powerless to control. You've got to stake your claim and plant your flag, and all that.
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Old 03-22-2015, 07:43 PM   #12
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Consider the HO is doing you a favor. If they are going to shop, new-guy/low-ballers, last minute, then they are probably the type that will be a nightmare to work for. I guess I don't know all the circumstances as to how you thought you had the job. But if they implied that, then still shopped around, then they can go f*** themselves, IMO. Edit: I hope you have/find something better to fill the time.
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Old 03-22-2015, 08:29 PM   #13
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Don't worry-be happee_!
If you don't get this one, there will be another one right around the corner.
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Old 03-22-2015, 08:45 PM   #14
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Was there any communication in that month? When clients are kept waiting for that long they need reassurances that they have not been forgotten.
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Old 03-22-2015, 08:50 PM   #15
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Quote:
Originally Posted by matt19422 View Post
-Quote
-Contract
-Deposit
-Startdate
-Color Consultation

Yes, the only difference in my order is that I won't schedule a start date until colors are finalized. Nothing worse than getting to a new job only to find out there's been a change in colors, and are yet to be determined. I'll answer some questions about colors & schemes during the initial estimate, but I won't waste time on return trips for color samples or consultations until we've signed a contract.

Wasted too much time in the beginning doing things out of order.
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Old 03-23-2015, 08:54 AM   #16
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Try tinting 8 or 9 colors, making 4 drawdowns of each, taking them to get approved, tinting 20-30 gallons of each, and then have the painter "switch" to another brand because it was .50 cents a gallon cheaper.
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Old 03-23-2015, 09:43 AM   #17
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Quote:
Originally Posted by Proalliance coatings View Post
Try tinting 8 or 9 colors, making 4 drawdowns of each, taking them to get approved, tinting 20-30 gallons of each, and then have the painter "switch" to another brand because it was .50 cents a gallon cheaper.
How can a painter not be liable for payment of the paint when you've already gone that far?
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Old 03-23-2015, 10:54 AM   #18
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Quote:
Originally Posted by Proalliance coatings View Post
Try tinting 8 or 9 colors, making 4 drawdowns of each, taking them to get approved, tinting 20-30 gallons of each, and then have the painter "switch" to another brand because it was .50 cents a gallon cheaper.
Oh my. I would go bonkers.
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Old 03-23-2015, 11:21 AM   #19
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Gonna be honest, if that was me I might have gotten up and walked out.

I certainly would have told the customer then and there that I could come back another time when she was sure she was going to use my services. There's no way in hell I'd be doing color consultations while she was shopping around. That is... beyond rude.

Unfortunately, I spend hours a day doing (free) color consultation for people who may or may not come back to buy their paint for me. If I was a painter, that wouldn't fly for a fraction of a second.
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Old 03-23-2015, 11:38 AM   #20
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Quote:
Originally Posted by Woodford View Post
Gonna be honest, if that was me I might have gotten up and walked out.

I certainly would have told the customer then and there that I could come back another time when she was sure she was going to use my services. There's no way in hell I'd be doing color consultations while she was shopping around. That is... beyond rude.

Unfortunately, I spend hours a day doing (free) color consultation for people who may or may not come back to buy their paint for me. If I was a painter, that wouldn't fly for a fraction of a second.
My main supplier has a lady who does great color consultations. She will even go out to the customers' homes to do them at no cost. But I never suggest a customer avail themselves of those services until I have a signed contract and deposit in hand. And even then I will only send them down for help if they are really having difficulty.
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