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some of your comments are good advice, but you fail badly with the following statements-
when you say you pass on materials to the homeowner at cost price. WRONG. You need to have a margin on paint for your time travelling to the paint shop and buying it, along with you having it on your credit card or monthly account.
Another comment is you work for anyone, even though they are difficult customers. WRONG.
If they are acting difficult or overly fussy, then walk away and don't start the job. Its just not worth all the anguish to yourself.
But the anguish CAN BE worth it - you may have missed the part when I said those types of customers have much bigger mouths than those who just smile and go along with whatever you say...that word of mouth is valuable. We have been told numerous times " if you can make so-and-so happy, you MUST BE GOOD!" To earn that is pretty nice! And as far as not upcharging the materials and sundries? I never said that cost wasn't covered in the labor bid...each area we paint is based on TIME, not square footage. The run-around time is covered, and then some. If things get beyond the scope of the estimate, we ALWAYS include a clause for hourly work as well, with a labor per hour cost included on the original estimate. It has been our formula for several decades, and works quite well for us...
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