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Old 11-01-2018, 12:43 PM   #1
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Default Time correcting previous painters mistakes

hi everyone so long story short my husband is painting a home that had a terrible painting job prior and paint on the edge of the wall went into the ceiling. they didn't want their ceilings painted completely but once they saw that he painted the walls and they could still see the old paint ran over on the ceilings from the previous painter they decided they wanted him to touch up the previous painters mistake. So he didn't calculate how much time he spent on doing that throughout the entire house and I'm trying to finish up they're billing for the job and I don't know how much to charge or how much time to say it took him. Any ideas on how to bill for that? Its a fairly large house. 3,432 sq ft. 5 bd 4 bath etc. Every room needed it done. Thank you
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Old 11-01-2018, 02:44 PM   #2
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Originally Posted by Jenniferd View Post
hi everyone so long story short my husband is painting a home that had a terrible painting job prior and paint on the edge of the wall went into the ceiling. they didn't want their ceilings painted completely but once they saw that he painted the walls and they could still see the old paint ran over on the ceilings from the previous painter they decided they wanted him to touch up the previous painters mistake. So he didn't calculate how much time he spent on doing that throughout the entire house and I'm trying to finish up they're billing for the job and I don't know how much to charge or how much time to say it took him. Any ideas on how to bill for that? Its a fairly large house. 3,432 sq ft. 5 bd 4 bath etc. Every room needed it done. Thank you
I'm going to go out on a limb here and say.. If you your not sure what your time is worth and also not keeping track of "Extra's".. You probably shouldn't be in business for yourself. Rule # 1 know your numbers..
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Old 11-01-2018, 08:46 PM   #3
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Since it’s an add-on, have him estimate how long it took him to do it all - then add fifty percent to that.
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Old 11-01-2018, 08:53 PM   #4
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^^^^^^What @RH said^^^^^^^
On the other hand, if you made a nice profit on the job, it may be something you could list on the billing as a "courtesy." It could go a long ways in developing a life-long customer. Of course, if it took more than a couple hours, well, it's not such a courtesy after all and you have to bill them accordingly.

I know, in the past I've touched up spots like that without the HO's requesting me to do so and it created quite a bit of good will that I went "above and beyond."
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Old 11-01-2018, 09:01 PM   #5
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T&M, use a whole bunch of M and T. Reiterate often how much easier it would have been to do it first and grumble.
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Old 11-01-2018, 11:00 PM   #6
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What he should have done was tell them before he started that the old color would show after his new cut. Shoulda been obvious. If customers donít want their ceilings painted with this issue then Iíll cut with the closest ceiling paint match (just enough to cover the slop onto the ceiling) BEFORE I cut the walls in.

Also, you canít fricking do an extra for a customer before coming to an agreement on price, whether itís fixed or you tell them itís T&M.


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Old 11-02-2018, 04:08 AM   #7
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That kind of thing I always point out during the estimate, same situation with the trim if we aren't painting that either. I tell them I'll go around the edges and erase the previous painters lines, it's normally only an issue when the last paint job was done by a ho and the fix is is an easy one.

I wouldn't charge more because if you had planned to you should have told them prior to doing it instead of hitting them with an extra after the fact. And also because those little things done for free to make the job look nicer will often help lead to some nice referrals. Just make them aware what was done and tell them it was on the house.

Next time if you want to charge for something like that, make the ho aware before doing the extra work.

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Old 11-02-2018, 06:50 PM   #8
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I usually just throw that kind of stuff in, then make the HO aware that I went above and beyond.
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Old 11-02-2018, 09:39 PM   #9
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Originally Posted by Jenniferd View Post
hi everyone so long story short my husband is painting a home that had a terrible painting job prior and paint on the edge of the wall went into the ceiling. they didn't want their ceilings painted completely but once they saw that he painted the walls and they could still see the old paint ran over on the ceilings from the previous painter they decided they wanted him to touch up the previous painters mistake. So he didn't calculate how much time he spent on doing that throughout the entire house and I'm trying to finish up they're billing for the job and I don't know how much to charge or how much time to say it took him. Any ideas on how to bill for that? Its a fairly large house. 3,432 sq ft. 5 bd 4 bath etc. Every room needed it done. Thank you
If your husband contracted to paint only the walls, that did not include the ceilings. What he should have done is to have eyeballed the problem with wall paint going up onto the ceilings. This should have been obvious as you said it was a terrible painting job to begin with.

It appears that the HOs saw the problem with the ceilings before the job was finished and wanted the problem taken care of, so sit down with your husband and figure out what is fare for doing what the HOs asked him to do. The HOs already know they are going to have to pay extra for your husband correcting the previous bad painting job, so you are justified in charging for it!

In the future, something like this should jump out at your husband. I took photos of a condo I am doing an estimate on and I can see that the ceiling paint is coming down onto the walls all over the place. The ceiling is okay so if I only painted the walls I can get away with not having to paint onto the ceiling.

What you and your husband are trying to figure out should have been addressed in the original proposal, but since the HOs saw what was happening and asked your hubby to correct it and since your husband did not contract to paint the ceiling, they should pay for the correction SINCE THEY ASKED FOR YOUR HUSBAND TO DO IT.

What else?

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Old 11-03-2018, 10:03 AM   #10
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Futtyos is absolutely right. If they asked him to, they should expect to be charged. However, that is something you should look for before you even get started. If you do it before you start its easy. I ask if they have the paint, and I'll even use that as an opportunity to caulk the corners, then hit the lid line with the paint right there. Or, if I decide not to caulk the lid lines, I'll take a brush and a pole and slap it in the corners from the ground. It doesnt take enough time to even warrant an upcharge if you're smart about it. After the fact is a different story though. That takes precision workmanship.

Same thing with trim. If I see a bunch of paint all over the side of the trim, I'll ask if they have trim paint, and if they do, I'll run a brush down all the jambs and base really quick. you can do the whole house in 15 minutes. If they dont have the paint, I tell them sorry, or try to upsell a trim job.
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Old 11-04-2018, 09:00 AM   #11
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This type of issue should be addressed with a change order. Once you notice the issue you need need to have a meeting with the homeowner and part of the discussion is figuring out how they want to pay for the work. T&M or fixed bid.

At this point all you can do is have your husband ball park how long it took to touch up the ceilings and write up a change order for his labor and any additional costs.

Communication is an important part of owning a business and working with clients. Learn from this mistake and when it comes up next again youíll know what to do.




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