washable paint - Paint Talk - Professional Painting Contractors Forum
CLICK HERE AND JOIN OUR COMMUNITY TODAY, IT'S FREE!
Go Back   Paint Talk - Professional Painting Contractors Forum > Painting Forum > General Painting Discussion

Reply
 
Thread Tools Display Modes
Old 12-03-2009, 06:31 PM   #1
Member
 
Join Date: Oct 2008
Posts: 377
Rewards Points: 252
Thanks: 12
Thanked 60 Times in 30 Posts
View tedrin's Photo Album My Photos
Default washable paint

I just had a customer who called me to complain about the quality of paint I used in her basement rental unit...She said that her tenant washed every wall and it looks terrible...no kidding!...I seriously don't know of an eggshell paint that will look good after someone washes the entire wall...Every paint that I have used burnishes to some extent...I also don't know what the tenant used to wash the walls...

I use a middle grade acrylic paint for rental units...My customer admonished me for not giving her an option for a better washable paint...This is the first time a customer has lodged such a complaint in my 20+ years of painting...{She was a single, unhappy,whiney woman,as I recall}...

I told her that a semi-gloss paint was much more washable but looked bad in my opinion...
tedrin is offline   Reply With Quote

Warning: The topics covered on this site include activities in which there exists the potential for serious injury or death. PaintTalk.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Always use proper safety precaution and reference reliable outside sources before attempting any construction or remodeling task!

Sponsored Links
Advertisement
 
Old 12-03-2009, 06:49 PM   #2
Senior Member
 
nEighter's Avatar
 
Join Date: Nov 2008
Location: tWilGhtZonE
Posts: 5,447
Rewards Points: 2,000
Thanks: 3,948
Thanked 884 Times in 640 Posts
View nEighter's Photo Album My Photos
Default

how long ago did you paint it? Who the feck washes walls anyway? OH YEAH someone who couldn't take care of the place to begin with. Not your problem. And I am SURE that she wanted the lowest price when you painted it.. you don't get a caddy for the price of a pinto...
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
nEighter is offline   Reply With Quote
The Following User Says Thank You to nEighter For This Useful Post:
Wolfgang (12-08-2009)
Old 12-03-2009, 06:49 PM   #3
Senior Member
 
nEighter's Avatar
 
Join Date: Nov 2008
Location: tWilGhtZonE
Posts: 5,447
Rewards Points: 2,000
Thanks: 3,948
Thanked 884 Times in 640 Posts
View nEighter's Photo Album My Photos
Default

she is looking for a free paint job.. fuggitaboutit
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
nEighter is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 12-03-2009, 06:50 PM   #4
Paint to fish

 
DeanV's Avatar
 
Join Date: Apr 2007
Location: MI
Posts: 9,372
Rewards Points: 26
Thanks: 956
Thanked 5,152 Times in 2,807 Posts
View DeanV's Photo Album My Photos
Default

what paint did you use, just curious.
DeanV is offline   Reply With Quote
Old 12-03-2009, 06:53 PM   #5
Member
 
Join Date: Oct 2008
Posts: 377
Rewards Points: 252
Thanks: 12
Thanked 60 Times in 30 Posts
View tedrin's Photo Album My Photos
Default

Quote:
Originally Posted by DeanV View Post
what paint did you use, just curious.
Cloverdale,I think....probably super-eggshell
tedrin is offline   Reply With Quote
Old 12-03-2009, 06:54 PM   #6
Member
 
Join Date: Oct 2008
Posts: 377
Rewards Points: 252
Thanks: 12
Thanked 60 Times in 30 Posts
View tedrin's Photo Album My Photos
Default

[quote=nEighter;102249]how long ago did you paint it? Who the feck washes walls anyway? OH YEAH someone who couldn't take care of the place to begin with. Not your problem. And I am SURE that she wanted the lowest price when you painted it.. you don't get a caddy for the price of a pinto...[/quote

I painted it in early 2009...
tedrin is offline   Reply With Quote
Old 12-03-2009, 07:27 PM   #7
Paint to fish

 
DeanV's Avatar
 
Join Date: Apr 2007
Location: MI
Posts: 9,372
Rewards Points: 26
Thanks: 956
Thanked 5,152 Times in 2,807 Posts
View DeanV's Photo Album My Photos
Default

I am not at all familiar with Cloverdale, do not think it is even around here so I cannot comment relative to that paint at all. Seems like rentals would be an area where you do not with no matter what though. Use good paint, too expensive, use cheap paint, not washable.
DeanV is offline   Reply With Quote
Old 12-03-2009, 08:42 PM   #8
OBP
 
Outback Painting's Avatar
 
Join Date: Nov 2009
Location: San Diego
Posts: 38
Rewards Points: 25
Thanks: 37
Thanked 11 Times in 9 Posts
View Outback Painting's Photo Album My Photos
Default

The tenant may have used a chemical to wash it down that was too harsh, not your fault or the paints fault, you will need her to get you all the details before you could really accept that the paint was as bad as she thinks, have you seen the walls yourself?

Did you say you used superpaint eggshell?
Outback Painting is offline   Reply With Quote
Old 12-03-2009, 10:54 PM   #9
Member
 
Join Date: Oct 2008
Posts: 377
Rewards Points: 252
Thanks: 12
Thanked 60 Times in 30 Posts
View tedrin's Photo Album My Photos
Default

Quote:
Originally Posted by Outback Painting View Post
The tenant may have used a chemical to wash it down that was too harsh, not your fault or the paints fault, you will need her to get you all the details before you could really accept that the paint was as bad as she thinks, have you seen the walls yourself?

Did you say you used superpaint eggshell?
super-eggshell by cloverdale paint....I doubt that I will ever talk to her again...She hung up the phone after a quick thank you...She was pretty pizzed.
tedrin is offline   Reply With Quote
Old 12-07-2009, 01:42 AM   #10
Senior Member
 
Join Date: Nov 2009
Location: Canada
Posts: 2,257
Rewards Points: 1,076
Thanks: 1,564
Thanked 1,311 Times in 724 Posts
View Rcon's Photo Album My Photos
Default

While I don't personally use Cloverdale, their Super Eggshell is not a bad paint. It's actually pretty good as far as midline paints go.

I have never heard of any issues with washing super eggshell. I'm willing to bet, like another poster said, she used some sort of chemical cleaning agents on the walls. Call your Cloverdale distributor and run it by them, to see what they have to say about it.

Edit: I put a clause in every contract I write that clearly states I will not warranty damage caused by abuse or neglect. If her tenant needed to wash the walls, i'd say it had something to do with neglect. If she used chemicals, that's abuse.

Last edited by Rcon; 12-07-2009 at 01:49 AM..
Rcon is offline   Reply With Quote
Old 12-07-2009, 10:02 AM   #11
Senior Member
 
Join Date: Nov 2007
Posts: 3,388
Rewards Points: 2,000
Thanks: 218
Thanked 1,028 Times in 672 Posts
View plainpainter's Photo Album My Photos
Default

I swear tenants do stuff most homeowners would never do just to piss off a whole string of people. I mean can you imagine if your customers washed your walls before you came over to paint? That would be a dream come true. I would have asked what possible motive would she have to wash her walls down the same year they were painted?
__________________
Daniel Tambasco
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Where the professionals go to make sure Harry homeowner isn't getting too many quotes!
plainpainter is offline   Reply With Quote
Old 12-07-2009, 10:05 AM   #12
Paint Store Owner
 
NCPaint1's Avatar
 
Join Date: Aug 2009
Location: Michigan
Posts: 5,550
Rewards Points: 2,000
Thanks: 1,374
Thanked 2,995 Times in 1,802 Posts
View NCPaint1's Photo Album My Photos
Default

Here's my take on it. Why should YOU the contractor be responsible for the paint burnishing? Those calls should be directed to the manufacturer. If you offered a Top of the Line paint that carried a warranty, and she went with a cheaper product....thats not your fault.

No different than an auto dealer....the warranty you get is the one offered by the manufacturer. How many extra warranties have you gotten from a car dealer, other than the manufacturers given warranty?
__________________
Benjamin Moore, PPG, Sikkens, TWP, Wood Defender, Airless Sales and Service


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
NCPaint1 is offline   Reply With Quote
Old 12-08-2009, 03:26 AM   #13
 
Join Date: Nov 2009
Posts: 30
Rewards Points: 25
Thanks: 0
Thanked 1 Time in 1 Post
View joselucas's Photo Album My Photos
Default

Sometimes we need to deal with people that probably bring the bad side of use, but that's how we learn.
joselucas is offline   Reply With Quote
Old 12-08-2009, 06:55 AM   #14
Renegade Mod
 
Wolfgang's Avatar
 
Join Date: Nov 2008
Posts: 10,216
Rewards Points: 152
Thanks: 7,430
Thanked 8,646 Times in 4,035 Posts
View Wolfgang's Photo Album My Photos
Default

If it's anything like the landlords around here, they want the cheapest price possible, therefore usually a cheaper paint. She has no claim that I can see. Guess it all depends if you want more of her work...
Wolfgang is offline   Reply With Quote
Old 12-12-2009, 12:12 PM   #15
 
Join Date: Dec 2009
Posts: 2
Rewards Points: 10
Thanks: 0
Thanked 0 Times in 0 Posts
View painter104's Photo Album My Photos
Default

If she wants to be able to scrub her walls she needs to only use mild soap and water and i would paint the wall with Sherwin duration interior semi-gloss. Its a little spendy, but you can scrub the crap out of it with no burnishing.
painter104 is offline   Reply With Quote
Old 12-12-2009, 06:59 PM   #16
Rock On
 
slickshift's Avatar
 
Join Date: Apr 2007
Location: Cape Cod, MA
Posts: 2,451
Rewards Points: 1,000
Thanks: 68
Thanked 132 Times in 102 Posts
View slickshift's Photo Album My Photos
Default

Quote:
Originally Posted by tedrin
I just had a customer who called me to complain about the quality of paint I used in her basement rental unit...She said that her tenant washed every wall and it looks terrible...no kidding!...I seriously don't know of an eggshell paint that will look good after someone washes the entire wall...Every paint that I have used burnishes to some extent...I also don't know what the tenant used to wash the walls...

I use a middle grade acrylic paint for rental units...My customer admonished me for not giving her an option for a better washable paint...This is the first time a customer has lodged such a complaint in my 20+ years of painting...{She was a single, unhappy,whiney woman,as I recall}...

I told her that a semi-gloss paint was much more washable but looked bad in my opinion...
There is a common mis-conception among homeowners that eggshell sheens are "wash-able" or "scrub-able"
For the most part, they are more "wash-able" than flats and not as much as "sheenier" paints, and a hefty scrubbing or TSP (or sim.)-based cleaning solution (Spic'N'Span) can ruin any and all of them right quick

I agree semi-gloss, though more wash-able, is a poor choice for walls

The most wash/scrub-able eggshell paint I've ever seen was BM's Aura
Yes, it's a bit pricey (too much so for most landlords), but it is very (unbelievably) wash-able and burnish-resistant
But I'm not sure even that would stand up to a TSP/S'N'S scrubbing....certainly not a "SoftScrub" (or other sim.) cleaning
I have had a few "landlord" customers choose it in the hopes of having the cost of merely cleaning rather than actual re-painting in-between renters
So far, they (the few) have been quite satisfied

However, most of these types of clients tend to go with "cheap labor/paint re-paints" after every renter moves on, and are looking for cheap cheap cheap
It seems your client is one of these, and is being unreasonable
__________________
"History shows again and again how nature puts up with the folly of men"
-Blue Oyster Cult

slickshift is offline   Reply With Quote
Old 12-12-2009, 07:26 PM   #17
Senior Member
 
Dave Mac's Avatar
 
Join Date: May 2007
Posts: 4,539
Rewards Points: 2,922
Thanks: 4,377
Thanked 2,491 Times in 1,405 Posts
View Dave Mac's Photo Album My Photos
Default

Quote:
Originally Posted by nEighter View Post
she is looking for a free paint job.. fuggitaboutit
Dave Mac is offline   Reply With Quote
Old 12-12-2009, 07:42 PM   #18
Senior Member
 
johnpaint's Avatar
 
Join Date: Sep 2008
Posts: 5,187
Rewards Points: 2,000
Thanks: 1,340
Thanked 1,031 Times in 753 Posts
View johnpaint's Photo Album My Photos
Default

They must have been from the old country. Hey Thelma get to washing dem walls, it's been a week since ye scrubbed dem.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Never argue with a fool - they will drag you down to their level, then beat you with experience.
johnpaint is offline   Reply With Quote
Old 12-12-2009, 07:57 PM   #19
Junior Member
 
ALBsPainting's Avatar
 
Join Date: Dec 2009
Location: Monroe,NY
Posts: 17
Rewards Points: 10
Thanks: 3
Thanked 2 Times in 1 Post
View ALBsPainting's Photo Album My Photos
Default

I do alot of work in a hasidic community and almost every job I do there the walls are semi gloss and they wash them constantly. I am just recently getting them to let me use a satin finish.
ALBsPainting is offline   Reply With Quote
Old 12-12-2009, 08:42 PM   #20
Senior Member
 
johnpaint's Avatar
 
Join Date: Sep 2008
Posts: 5,187
Rewards Points: 2,000
Thanks: 1,340
Thanked 1,031 Times in 753 Posts
View johnpaint's Photo Album My Photos
Default

Quote:
Originally Posted by ALBsPainting View Post
I do alot of work in a hasidic community and almost every job I do there the walls are semi gloss and they wash them constantly. I am just recently getting them to let me use a satin finish.
I know it's like they need to keep busy all the time, while they have no idea where or what there kids are doing.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Never argue with a fool - they will drag you down to their level, then beat you with experience.
johnpaint is offline   Reply With Quote
Reply

Tags
None

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Favorite most washable wall paint??? Dave Mac General Painting Discussion 25 04-06-2012 02:46 AM
Washable Flats and / or Matte PinnacleResidential General Painting Discussion 27 09-29-2008 10:14 PM
Washable paint choice Birdog General Painting Discussion 21 07-03-2008 11:53 PM


All times are GMT -4. The time now is 12:49 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.1
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.
Our Pro Sites Network
ContractorTalk.com | DrywallTalk.com | ElectricianTalk.com | HVACSite.com | PlumbingZone.com | RoofingTalk.com