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Old 04-02-2011, 01:04 PM   #21
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Buddy of mine showed up at a job, as scheduled, with two guys and paint. Knocked on the door, the guy answers and says he decided to hold off on the job for now. Buddy says, "when were you going to tell me?". He walked away with a check for materials. Following week the job was done. HO found someone to do it cheaper and probably didn't have the balls to say so. A very similar thing happend to me when I priced a job for my carpenter "buddy". Show up, there's another guy there painting, and had been for two days. I had spoken to my "buddy" the day before. I find out from him that I'm not doing the job, not my "buddy". Good thing I didn't have a license to carry. If you're around long enough, you'll encounter every situation. You just have to learn and adjust, as suggested, and move on.
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Old 04-02-2011, 01:32 PM   #22
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I started with a small $200 deposit 2-3yrs ago. I had an older man across the street from a regular customer that I was working ask me if I could PW the house, driveway, and restore the deck. Not a problem, he agreed to the price, but he HAD to have it done within 10 days so because he was hosting a big college graduation party for his granddaughter. At the time I was 8-10 weeks out but he pleaded with me to squeeze him in so I ended up canceling another project so I could have it done and dry before the party.

I show up a week later after changing plans only to find out mama didn't know anything about it and she was the one who paid the bills. She called him at work and said they weren't going to have it done. This was after I had already unloaded the equipment and hoses.

This is business and we shouldn't have to deal with people with a napkin contract mentality. If they buy a new roof, replacement windows, kitchen remodel. etc. they pay a substantial deposit.
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Old 04-02-2011, 01:41 PM   #23
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I have no solution for what you are experiencing and it seems some good advice is being given.....some people just have different learning curves. I do however understand the frustration with having a job cancel especially when it happens to be the day of or the night before......I just try to remember that life seems to be a series of constant problem solving......watching how you handle them and your reaction to it is a key to the mys(t)ery.

Hang in there and let the good times ROLL!
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Old 04-02-2011, 03:03 PM   #24
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I had a lady cancel on me at 7:30am, the day of the job. I was soooooo pissed!
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Old 04-02-2011, 03:50 PM   #25
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My contracts allow 3 business days from the ratification date to cancel for free. After that, I keep 10% of the total price and I get anywhere from a third to a half down depending on job size. I've thought about making it 20% for some of the jackwagon tirekickers that I hear about, but it hasn't been an issue so far.
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Old 04-02-2011, 03:53 PM   #26
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Not sure about your laws, but here we're not allowed to accept any more than 25%. I require a 25% deposit, but not until a week before the job starts when I comfirm date, colors, etc. After that date they risk losing up to the cost of time & material already spent out of the deposit getting preparred but the rest will be refunded.

In the end if somebody doesn't want you, they don't want you. Going to cost you more time/money in court fighting with them over the deposit than just sucking up a lost day & moving on to the next job IMO.
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Old 04-02-2011, 04:06 PM   #27
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Quote:
Compliance with the Home Improvement Consumer Protection Act
(1) This contract is legible. (2) This contract includes signature of Owner and spouse (or authorized agent) and Contractor (or authorized salesperson). (3) This contract contains the entire agreement between Owner and Contractor for the JOB NAME, including attached copies of all required notices. (4) This contract shows the date the contract was signed. (5) When this contract is signed, a signed copy of this agreement will be provided to Owner at no charge and will all required notices. (6) This contract includes the registration number of Contractor. (7) This contract includes a three-day right of rescission: And individual signing a home improvement contract, except as provided in the emergency provisions of Section 7 of the act known as the Unfair Trade Practices and Consumer Protection Law (Title 73 Pennsylvania Statutes 201 et. seq.), shall be permitted to rescind the contract without penalty regardless of where the contract was signed, within three business days of the date signing. (8) This contract shows the toll-free telephone number of the Bureau of Consumer Protection in the Office of Attorney General which is 800-441-2555.
We have to have this as well. So if we do the contract 3 days before start date, they can basically cancel when we come knocking at their door ready to start & we can't do squat about it.
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Old 04-02-2011, 04:08 PM   #28
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Thanks guys for all replies I guess the frustration was getting to me yesterday much calmer now . Anyway I think I learned something from everyone s replies this is why I belong to pt yep the more I think about no way do I think the deposit thing is the way to go . Just chaulkn this one up to experience .
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