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Old 06-19-2011, 10:07 AM   #1
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Default Why I hate Ben-Moore

I hate BM because they will let any idiot hardware store sell the stuff without basically any training or knowledge as I have fallen prey to the latest idiots mistake.

Had to pickle three rooms of new pine in this cabin, builder ordered the paint from a local hardware store(1st mistake)he only ordered one gallon so whatever.

I spent three days making this pine absolutely beautiful.(Not a color I would have used,but whatever)

Third day I went to get more paint at the hardware store and BAM. Apparently the idiot made that made the first gallon made the wrong color bigtime.

The people show up and absolutely hate the existing color and now I have to re-do everything!!! Walls, windows,doorjambs, EVERYTHING.

Sure I'll have to go after the hardware store for compensation, but did I mention the people are coming up fulltime for the summer this coming weekend and I already had my hands full completing the rest of the project!! I hate Ben- Moore!!!!
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Old 06-19-2011, 10:18 AM   #2
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Rule #1 check the match (once bitten, twice shy)
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Old 06-19-2011, 10:40 AM   #3
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And if possible, get the customer to sign off on all colors.
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Old 06-19-2011, 10:53 AM   #4
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As stated, always check the color, even if it's a factory ready mix. I wasn't in the painting business for five years before I learned (the hard way) to box all product for a job before application.

Sure this is tough when making tests and the decision for one is finally made, but still, one should NEVER start a job without having all material mixed and ready.

Now, as to BM distributing to stores who sell paints as a minor side line, I agree. I once thought about opening a paint and hardware store. Wanted BM and Calif as our main lines. Could not bring in BM because a little half assed shop sold BM within too short a distance. IMO, BM does not do their business any favors by not qualifying the dealers. There is such a vast difference in buying BM from a REAL paint store than from a side-liner.



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Old 06-19-2011, 11:25 AM   #5
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Doesn't sound like Benjamin Moore's fault one iota. Sorry to hear the problem.
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Old 06-19-2011, 12:06 PM   #6
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Quote:
Originally Posted by TJ Paint View Post
Doesn't sound like Benjamin Moore's fault one iota. Sorry to hear the problem.
Word. The paint manufacturer had nothing to do with this fiasco. You should be mad at yourself for letting it go south the way it did.
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Old 06-19-2011, 12:08 PM   #7
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Quote:
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IMO, BM does not do their business any favors by not qualifying the dealers. There is such a vast difference in buying BM from a REAL paint store than from a side-liner.
We can thank Warren Buffett for this.

Pat
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Old 06-19-2011, 12:18 PM   #8
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I disagree. I'd be flippin furious at BM

Quote:
Apparently the idiot made that made the first gallon made the wrong color bigtime.
I don't think its unreasonable to expect a paint supplier to make the right color.
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Old 06-19-2011, 12:26 PM   #9
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Quote:
Originally Posted by Bender
I disagree. I'd be flippin furious at BM

I don't think its unreasonable to expect a paint supplier to make the right color.
It's not unreasonable but it's not reality.
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Old 06-19-2011, 12:28 PM   #10
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Quote:
Originally Posted by 941owassard View Post
I hate BM because they will let any idiot hardware store sell the stuff without basically any training or knowledge as I have fallen prey to the latest idiots mistake.
I think this is the main reason we value our relationships with our suppliers.

I am sorry that happened, going to make a lot of extra work, but you can't hate BM because of it. If you want me to change the thread title, let me know.
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Old 06-19-2011, 12:29 PM   #11
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Quote:
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I disagree. I'd be flippin furious at BM



I don't think its unreasonable to expect a paint supplier to make the right color.

Have you ever read the sticker on tinted cans? Says something like, check the color, nonrefundable, something to that effect. Buying from a DIYer store, one should have supervised more, knowing the DIYer store lacks in experience.

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Old 06-19-2011, 12:30 PM   #12
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Yep right on the sticker it says - "custom color not returnable verify before applying"

Pat
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Old 06-19-2011, 12:34 PM   #13
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Just look at this situation as an opportunity. Instead of it wasting your time, consider it a capital investment for the future, or i.e, "paying your dues"

I here now decree that this glass of water is half full now rather than half empty.
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Old 06-19-2011, 12:36 PM   #14
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Quote:
Originally Posted by TJ Paint
I hear now decree that this glass of water is half full now rather than half empty.
I'm a realist. This glass has 8 oz in it.
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Old 06-19-2011, 12:38 PM   #15
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Quote:
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I'm a realist. This glass has 8 oz in it.
me too but shhh., lets keep it on the down-low.
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Old 06-19-2011, 12:40 PM   #16
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Quote:
Originally Posted by ewingpainting.net View Post
Have you ever read the sticker on tinted cans? Says something like, check the color, nonrefundable, something to that effect. Buying from a DIYer store, one should have supervised more, knowing the DIYer store lacks in experience.
They have stickers
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Old 06-19-2011, 02:16 PM   #17
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Quote:
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They have stickers
They should, think it also says on the label on the back of the can, right after "stir thoroughly ".

This is something that really ticks me off. You can't expect to be compensated because you applied the wrong color. You are supposed to double check. If you were at a restaurant and they brought you chicken instead of the steak you ordered, would you look at it first or just start eating?
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Old 06-19-2011, 02:28 PM   #18
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Your first problem was going to a hardware store in the first place no matter if they carry quality products. Even in the best Paint stores they have people behind the counter who have no idea of how to paint. They only know how to use the procedures they are given and at hardware stores they do not have them. Computer matches are not perfect, but if they were that way off why did you not see that before? when I have colors matched I always make sure I that I have the sample and see a dot of the matched paint on it. Also,make sure you look at the match in the correct lighting.

Sorry for the bad news, but always check color and sheen as well as product line to be what you ordered.
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Old 06-19-2011, 02:36 PM   #19
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Hey, I'm not drawing a hard line here. Of course the painter should check, but if I ordered steak and you brought me chicken I feel like thats your fault, not mine.
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Old 06-19-2011, 02:40 PM   #20
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Hey, I'm not drawing a hard line here. Of course the painter should check, but if I ordered steak and you brought me chicken I feel like thats your fault, not mine.
If you ordered steak and was brought chicken and consumed it without noticing you have some issues you really need to consider other than whats for dinner.

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