As per RCP's request that we all stop scratching at each other and instead post something that "works for you", here it is. A little thing that some customers seem to be impressed by.
I have the requests for quotes from my website, sent to my phone. Then I try to call them asap. (usually within an hour or so). It is a little thing, but I have received more than a few "Wow, that was quick" or in many cases "thanks for calling me back".
Don't have any data to support it, but returning a call or internet inquiry quickly seems to give people the impression that you value thier business or at least are interested in trying to earn the job.
It's all about customer service.
(It's small, but it's a start Chris.)
I have the requests for quotes from my website, sent to my phone. Then I try to call them asap. (usually within an hour or so). It is a little thing, but I have received more than a few "Wow, that was quick" or in many cases "thanks for calling me back".
Don't have any data to support it, but returning a call or internet inquiry quickly seems to give people the impression that you value thier business or at least are interested in trying to earn the job.
It's all about customer service.
(It's small, but it's a start Chris.)