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Old 10-05-2009, 06:05 PM   #41
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Originally Posted by TJ Paint View Post
Behrpro:

How many years experience with painting/mixing colors on average does the typical worker in the paint department have? And, how much knowledge about painting procedures do you think the average worker has?
That's a very good question. I don't have the answer for you, but have made a request to the appropriate individual. We'll get back to you shortly.
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Old 10-05-2009, 06:05 PM   #42
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Originally Posted by Hawk-Eye View Post
Never tried Behr. Also, not much of an HD fan. All I could say Nick, is listen to what some here are saying. I'm from a central state, and what I hear about Behr products here (paint talk), is also what I hear from other painters I know. Try maneuvering towards the contractor views, and not the HD DIY'ers, thats a whole completely different market.

Glidden is a good paint, but prefer it for more industrial apps. The company is ran pretty efficient.

I personally prefer Benjamin Moore, Pratt & Lambert, and Pittsburgh Paints. Never had any probs on apps, and customers were always satisfied with the finished product. These 3 also give me a wide range of quality and pricing for the customer to choose from.

Quality makes up for lost time and profit.
Thanks for the advice Hawk-Eye. We appreciate you taking the time to share with us. We hope everyone will give us a chance to show them how we are addressing the needs of the professional.
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Old 10-05-2009, 08:01 PM   #43
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So Behrpro: Can I ask you how long you have been with Behr? Are they asking you to seek out forums like ours? - johnpaint.


johnpaint, I'm working on behalf of a committee of people at Behr focused on addressing the needs of professionals. You've got the ear and support of many people, from marketing to sales. I'll be the one you're interfacing with. Collectively, we have many years of experience in the industry. We've decided to seek out forums like Paint Talk to improve our communication with the pro audience and learn from what you guys have to say.
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The above is why you will lose credibility with this group. Johnpaint asked a very simple question: "Can I ask you how long you have been with Behr?" and you completely did a political jig. Your answer: "Collectively, we have many years of experience in the industry.". Johnpaint did not ask "collectively". So you should - IMO - build your cred and answer his direct question about you.
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Old 10-05-2009, 08:03 PM   #44
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Your product is exclusively available at Home Depot. Home Depot (at least in my state) recommends one paint company exclusively for the whole state. If we start purchasing lots of your product, will we eventually get part of that pie? (referals)

Right now Home Depot charges $50 to process your application to be an installer (or in my case, painter) and will not inform you that they have an exclusive "painter". No refund, even though you can't possibly get a referal or jobs out of them. Will contractors purchasing your product, thereby patronizing thier store change that policy? You have the muscle to push for it.

Myself and other get referals from the stores they frequent.
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Old 10-05-2009, 08:07 PM   #45
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BB - Actually, at least in my state, you can join their network of "professionals" but it barely covers cheap labor. This is not a slam. If one could offset the labor costs with quantity it may be worth a shot.
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Old 10-05-2009, 08:14 PM   #46
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BB - Actually, at least in my state, you can join their network of "professionals" but it barely covers cheap labor. This is not a slam. If one could offset the labor costs with quantity it may be worth a shot.
When things were slow this winter, I applied for the program. Needed some work, even if I "just made wages". Home Depot took my $50 and basically said "too bad, we already have somebody." All at a time when I really needed that 50 bucks. ( you do what ya gotta do to support the family)
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Old 10-05-2009, 08:32 PM   #47
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When things were slow this winter, I applied for the program. Needed some work, even if I "just made wages". Home Depot took my $50 and basically said "too bad, we already have somebody." All at a time when I really needed that 50 bucks. ( you do what ya gotta do to support the family)
Man that sucks. I was thinking about using this program as a means to "try out" potential painters for us. But, from what I understood about their rates it came out to somethin stupid like $6 - $7 per hr. Insane
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Old 10-05-2009, 09:09 PM   #48
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Wonder if he is new to the company? Wonder how big the committee is?Wonder how they are going to serve us contractors?
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Old 10-05-2009, 10:16 PM   #49
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oh boy, this thread could go on and on.

Let's be serious, we "collectively" are not going to buy paint products from HD. They have no experience, high rate of turnover, inadaquate training, little hope of advancement and no variety of product.

Let them sell HO's liquid disappointment in a can day in and day out, it helps to keep my wait at Sherwin, PPG, etc.... at a minimum.

Unless they spin off a paint store division, their "paint department" will continue to be just a kiosk of shame and disappointment in an otherwise decent store.
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Old 10-06-2009, 12:25 AM   #50
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yeah and I guess i prefer lowes if i need a bb store. just me
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Old 10-06-2009, 04:44 AM   #51
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Originally Posted by johnpaint View Post
Wonder if he is new to the company? Wonder how big the committee is?Wonder how they are going to serve us contractors?

Wonder if we are going to get any answers?Wonder when they will make a quality product. Wonder how they will explain how the primer magically sticks to the wall first when applying their(primer and paint in one can)
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Old 10-06-2009, 06:09 AM   #52
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At the current retail pricepoint they make one of the best covering, washable matte finishes available. (IMHO) I can get finishes close in price before they offer any discount.

Problem I see is what they want to do or offer pro's as far as service, price and promotion is going to be limited by what Home Depot will do in the store. It seems that Berh is making an effort. But you still have to go to Home Depot.

General Contractors go there all the time so it is easy for them to get paint while they are getting other materials. They are confortable there and the Depot caters to them. As painters we do not get that kind of respect, and we probably do not spend the kind of money the GC does.

Now, according to Berh's site, you can get paint delivered and custom tinted right from the factory. But, I think we are talking pallet loads at this point. At that volume, most companies are buying contractors grade paint. Don't think Berh can touch that price point or level of service accorded huge volume contractors.

They are making an effort, we will have to see if if it gets past the website/ idea stage.
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Last edited by bikerboy; 10-06-2009 at 06:59 PM..
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Old 10-06-2009, 10:12 AM   #53
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So Behrpro: Can I ask you how long you have been with Behr? Are they asking you to seek out forums like ours? - johnpaint.


johnpaint, I'm working on behalf of a committee of people at Behr focused on addressing the needs of professionals. You've got the ear and support of many people, from marketing to sales. I'll be the one you're interfacing with. Collectively, we have many years of experience in the industry. We've decided to seek out forums like Paint Talk to improve our communication with the pro audience and learn from what you guys have to say.
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The above is why you will lose credibility with this group. Johnpaint asked a very simple question: "Can I ask you how long you have been with Behr?" and you completely did a political jig. Your answer: "Collectively, we have many years of experience in the industry.". Johnpaint did not ask "collectively". So you should - IMO - build your cred and answer his direct question about you.
fresh coat, I've been working with Behr since March in an online marketing role but have been in the building industry for over 6 years now. What I wanted to let you and everyone else know is that you have the attention of the whole company and it's my responsibility to communicate and share what is said here. I'm your conduit to many different departments within the company. If I don't have an answer for you, I'll be seeking out the individual who does, whether that might be sales, product development, marketing or customer support.
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Old 10-06-2009, 10:13 AM   #54
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Wonder if he is new to the company? Wonder how big the committee is?Wonder how they are going to serve us contractors?
johnpaint, I've been working with Behr since March. My responsibility is to serve online communities like yours. In many cases, I'm working with various individuals within the company to properly address your concerns and answer your questions. We're working on a number of things to support contractors. It started with the recent introduction of a dedicated pro web site, including a number of services and tools to help your business. Depending on the volume of your orders, you should check out DIRECT TO PRO. You'll get a dedicated sales professional, free delivery to your jobsite, factory tinting, color matching and guaranteed fulfillment in no more than 72 hours.
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Old 10-06-2009, 10:15 AM   #55
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At the current retail pricepoint they make one of the best covering, washable matte finishes available. (IMHO) I can get finishes close in price before they offer any discount.

Problem I see is what they want to do or offer pro's as far as service, price and promotion is going to be limited by what Home Depot will do in the store. It seems that Berh is making an effort. But you still have to go to Home Depot.

General Contractors go there all the time so it is easy for them to get paint while they are getting other materials. They are confortable there and the Depot caters to them. As painters we do not get that kind of respect, and we probably do not spend the kind of money the GC does.

Now, according to Berh's site, you can get paint delivered and custom tinted right from the factory. But, I think we are talking pallet loads at this point. At that volume, most companies are buying contractors grade paint. Don't think Berh can probably not touch that price point or level of service accorded huge volume contractors.

They are making an effort, we will have to see if if it gets past the website/ idea stage.
bikerboy, based on your comments, one thing I think you'll appreciate about DIRECT TO PRO is the dedicated sales/serve professional who will assist you on all your orders. We also offer regular price discounts based on your anticipated annual volumes with this program.
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Old 10-06-2009, 11:16 AM   #56
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Nick,

Although I do not paint any longer, I still have a passion and interest in the industry as it is closely related to my field of wallcovering installations. I did paint many years ago when Behr was first introduced and remember that it was considered a decent product. Well, that reputation was short lived. You, having only been with the company for about 6 - 7 months and in the "building industry" for six years, prolly do not remember the downslide of Behr nor the reasons for it.

But, as you say, you have monitored this and other forums and you obviously do realize the feelings the majority of pros have for Behr. I am positive those feelings are well earned and not exagerated by extraneous reasons.

Now, that said, one thing you wrote caught my eye, "It has helped us make improvements to our professional products and services already."

Are you saying that Behr is introducing (or has recently introduced) a NEWLY formulated product that is of better quality than what we find on the shelves of HD ? It would be great if Behr has realized their brand name is associated with low end home owner quality crap (excuse the language, but that's just reality) and is going to start producing a product that can compete with the best coatings available. I'd love to hear about that, if that is the new company direction.

AND, if that is the company's plan, many of us here will give you our full support and help.

IF, however, the company plan is to only change marketing strategies by placing reps on internet forums, I suggest you save your time and breath. Talk is cheap, product is proof.

So please, answer this question directly. Is Behr making a new paint that is of better quality than what Suzie and Harry Homeowner buy at HD ?

thanks, and welcome to a tough site.



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Old 10-06-2009, 02:36 PM   #57
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Nick,

Although I do not paint any longer, I still have a passion and interest in the industry as it is closely related to my field of wallcovering installations. I did paint many years ago when Behr was first introduced and remember that it was considered a decent product. Well, that reputation was short lived. You, having only been with the company for about 6 - 7 months and in the "building industry" for six years, prolly do not remember the downslide of Behr nor the reasons for it.

But, as you say, you have monitored this and other forums and you obviously do realize the feelings the majority of pros have for Behr. I am positive those feelings are well earned and not exagerated by extraneous reasons.

Now, that said, one thing you wrote caught my eye, "It has helped us make improvements to our professional products and services already."

Are you saying that Behr is introducing (or has recently introduced) a NEWLY formulated product that is of better quality than what we find on the shelves of HD ? It would be great if Behr has realized their brand name is associated with low end home owner quality crap (excuse the language, but that's just reality) and is going to start producing a product that can compete with the best coatings available. I'd love to hear about that, if that is the new company direction.

AND, if that is the company's plan, many of us here will give you our full support and help.

IF, however, the company plan is to only change marketing strategies by placing reps on internet forums, I suggest you save your time and breath. Talk is cheap, product is proof.

So please, answer this question directly. Is Behr making a new paint that is of better quality than what Suzie and Harry Homeowner buy at HD ?

thanks, and welcome to a tough site.
We understand the challenge ahead of us and would never question the truth in the conversations. We have recently introduced the Premium Plus Ultra Exterior and Interior paint and primer in one. I also again bring to your attention the new DIRECT TO PRO service that was created specially for professionals. There are a number of benefits associated with it, one of the most important being a direct line to a dedicated sales representative.

As we have already said, we will continue to listen to the feedback and engage with all of you so we can work to develop advanced products and services that will help your business. Please take a moment to look at our new web site so you can see all of the things we're doing to help you.
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Old 10-06-2009, 04:34 PM   #58
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Nick,

We do understand that you have initiated the "DIRECT TO PRO service", but I'm not sure that in itself will help marketing. Oh sure, it will help some. But I really think the quality orientated Professional (which most here are) is interested in a quality coating.

You mention your "Premium Plus Ultra Exterior and Interior paint and primer in one". Can you give us some specs and chemical make-up of these paints and compare how they stack up - QUALITY wise - to other paints that are vying for the higher end projects?

At least, can you tell why these paints are an improvement over the stuff on HD's shelves? And don't be afraid of getting technical by interjecting percentage of solids, quality of colorants, and type of resins being used.

The Pros here really are looking for reasons to use a better paint than what they know. Not just better "service", but better products. Are you old enough to remember the old Camel ad line? "I'd walk a mile for a Camel". Well the quality professionals here will walk that extra mile for known quality.

I sincerely hope Behr is up to the task.

I know great strides are being made in the development of resins. A few of us were fortunate to be able to test some developed by DSM Neoresins at their plant in Wilmington MA. Personally, I am waiting for paint manufacturers to start using these new generation resins. It will improve the industry. It will be a rising tide that floats all boats.



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Old 10-06-2009, 05:15 PM   #59
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It’s pretty hard to be all things to all people.

Why not just stick with HD and the DIY market? It works for McDonalds.
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Old 10-06-2009, 05:40 PM   #60
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You are right LA, and I was thinking after my last post, that there are some pros who are looking for the "economy" coatings and would like pallets of fives delivered to the developments they are spraying. Not that there is anything wrong with that. And if if that's the niche Behr is marketing, well bully for them.

I just hope Nick will be straightforward with us and define what market their products are aimed at. As you say, you can't be all things to all people.

I will warn him that it seems the Pros here, for the most part, are geared to the higher quality end of the market. We've seen some "economy" contractors take a lot of heat and soon disappear off the forum. It may not be in Behr's interest to aim at the "economy" side of the market and try to boost perception here by sheer marketing. Unless they are starting to produce top line products.



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