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Old 07-23-2009, 12:15 AM   #1
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Default Referrals and Thank yous

Do you do anything for guys in other trades that get you referrals? The reason I ask. I have sent $20K in work within in a 2 week time span to a guy. I know that he didn't pocket all that. Maybe 20% went in his pocket. I may have sour grapes because on some of the work I was supposed to get a piece of the pie, work and money wise. And got strong armed out of the job. If you need the details, ask. I decided since 1) I had work and 2) we pretty good friends, that I would be the bigger man and just over look it, we can still be friends we just don't do business together anymore. It's not that I am expecting some commission check but I haven't even gotten a "Hey thanks for hooking me up with that job."
Plus, he took on a paint job (he's not a painter) and calls me after he paints on mud that hadn't cured and wants to know why the paint is bubbling/blistering. Nor has he returned the favor.


So I was wondering: Do you do anything for people that hook you up with work or gotten a cool thank you?

And Am I hadling this the right way? (...we can still be friends we just don't do business together anymore....)

I'm sure I know that answer to the second question...just needed to vent.
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Old 07-23-2009, 12:22 AM   #2
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That sounds like a bad deal. Business and frienship can be a touchy line.
No nothing like that has happened to me anybody who has referred me to jobs or vice versa has been thanked and offered something, even if it was nothing more than a case of beer. What comes around goes around.
Be the better man and stay away from any business deals with this guy.
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Old 07-23-2009, 12:46 AM   #3
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...more than a case of beer. What comes around goes around...

That's me a had another painter hook me up with two repaints, 2,000sq ft each. After the fact we were talking and I noticed her brushes were getting old so I later went to SW and bought her a few new brushes. What goes around comes around.
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Old 07-23-2009, 12:54 AM   #4
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All you can try to do is live right, you can't control how others choose to live. I don't want to speak poorly of your friend not knowing the entire picture, but from your description he does not seem to be a good one.
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Old 07-23-2009, 12:59 AM   #5
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yeah stay away from this dbag. Guys like that will throw you into the fire should something come up. Best of luck, and stay away!
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Old 07-23-2009, 04:28 AM   #6
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About 7 years ago, I went to bid a house where the siding and trim were so bad I told them they should consider vinyl siding. This was before I started offering vinyl as a part of my business so I referred it to a friend who was a GC. There was still exterior painting to be done and I figured once he got his stuff installed and the repairs made I'd go in and finish the needed painting.

Wrong. He had a retired friend take care of all that. He's still a friend, but hasnt gotten a referral since.

As far as any compensation is concerned; I dont expect it nor do I say anything. If I do get any sort of compensation it goes into the employee bonus fund.
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Old 07-23-2009, 05:54 AM   #7
 
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Wolf..I'm curious whether you are letting your friends know your expectations. You know what they say about the word assume. Maybe there was a misunderstanding.

I'm not saying you didn't get a raw deal, but I know for myself that I get so caught up in being off, I lose any sense of objectivity.

That all being said, I think you should always (at the very least) thank any referals sent your way. Dealing with friends in the business can be tough.
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Old 07-23-2009, 07:19 AM   #8
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I'd have told him your expectations upfront. "Got a job you may be interested in. As long as you give me the painting part"

Why not sub it out the next time? Then you get your "cut" anyway, and still give a friend a job.
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Old 07-23-2009, 11:14 AM   #9
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I rarely/never give kickbacks or expect them. In fact i hate kick backs. Makes me think of a pimp, always spreading some one else legs. I do a you refer me, i will refer you, i do a good job, you better do a good job. I would not refer work to your amigo no more. Find someone else that can handle your referals.
I do take them out too lunch occasionally, more so to show them my apercation and it gives a chance to get a little more personal. I rarely do business with my close friends mostly because if someone cross's me, i pull out all my guns and declair war. I wouldnt want to do that to a friend of mine and if it came down to it, i would.
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Old 07-23-2009, 04:30 PM   #10
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Within the trades, I will refer a project to another tradesman I know will do a good job and usually not expect anything in return. The only time I asked for something on return was when I had a client for an exterior repaint and I found lots of EIFS water damage and spent a fair amount of time educating myself and them on EIFS problems and found a couple contractors to look at the problem and fix it for them, met with them and the other contractors, etc. I did ask them to save me a little something from the project as a whole if they got it, since it would have been and expensive project and I invested a fair amount of time in it just to get them on the right track for making the needed repairs. I do not think anything was done on the project yet though. I do not know if I would ask for a cut again or not on a project like that though.

I have one GC who wants a 10% cut on ANYTHING I do for a customer of his, even though he has nothing to do with the project at all. If I seal a deck, he wants a cut, etc. I have heard that it is a regional thing, and he is not from here originally.
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Old 07-23-2009, 05:59 PM   #11
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Within the trades, I will refer a project to another tradesman I know will do a good job and usually not expect anything in return. The only time I asked for something on return was when I had a client for an exterior repaint and I found lots of EIFS water damage and spent a fair amount of time educating myself and them on EIFS problems and found a couple contractors to look at the problem and fix it for them, met with them and the other contractors, etc. I did ask them to save me a little something from the project as a whole if they got it, since it would have been and expensive project and I invested a fair amount of time in it just to get them on the right track for making the needed repairs. I do not think anything was done on the project yet though. I do not know if I would ask for a cut again or not on a project like that though.

I have one GC who wants a 10% cut on ANYTHING I do for a customer of his, even though he has nothing to do with the project at all. If I seal a deck, he wants a cut, etc. I have heard that it is a regional thing, and he is not from here originally.
I have interior designers who want 10% all the time even referral after the first one... I usually tell them to get lost..

Faux finishers sometimes are the same they want 10% for me to base coat walls... it gets old sometimes.
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Old 07-23-2009, 06:47 PM   #12
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When decorators ask for a cut (usually 10% like MAK said) it turns out to be a p.i.t.a. That is like double dipping to the client.....they are getting paid for what they do already....it is scummy if you ask me. I do work for one now who wants nothing, but thinks he owns me and it is a privilege to do his work....paaahleeeze.
I do give gifts....I have given this year so far : custom fishing lures, expensive handmade chocolates, sausages and free pressure washing. I used to get alot of work from a certain paint store and would give tickets to a show or game, restaurant gift certificates etc.
Nothing wrong with saying thanks....
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Old 07-23-2009, 06:55 PM   #13
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I'm like the Mafia Don. I don't want anything in return but one day I might need a favor..
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Old 07-24-2009, 05:16 AM   #14
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Quote:
Originally Posted by colorfulpast View Post
Wolf..I'm curious whether you are letting your friends know your expectations. You know what they say about the word assume. Maybe there was a misunderstanding.

I'm not saying you didn't get a raw deal, but I know for myself that I get so caught up in being off, I lose any sense of objectivity.

That all being said, I think you should always (at the very least) thank any referals sent your way. Dealing with friends in the business can be tough.
He knew, and always knew, that I take care of the painting and finishing. It wasnt the fact that it was alot of money on the paint end, just the principle of it. I did make a few aside remarks about it afterwards so he was aware I didnt appreciate it.
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Old 07-24-2009, 10:47 AM   #15
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I think people morals are going down. As a GC I don't expect any money for my subs, but I explain upfront any additional work or referrals needs to referred to me to deal with the customers. What bugs me is I pull up to my job and see a sub bidding on a neighborhood's house next door...they're fired after that.

Give me a break, I do the marketing, I pay for yard signs, direct mailing, canvassing and a referral comes from a job I'm working on, and you think it's yours. WTF are you thinking, I was going to give you the work anyway, just allow me to make a living too.

I think if people would treat others the way they would like to be treated, do what they say they're going to do, without excuses, the world would be a better place.
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