So after being in on a webinar the other night, I realized this is a big area were lacking in. Our call backs are horrible and is mostly due to the fact I do too many estimates at peak times of the year and have little time for it.
Being as we dont market to our past customers, which im in the process of fixing as we speak. All home owners have to judge us on is our sales process. Your quality of work is pretty irellevant at that time. The customer is basing there choice on price and presentation at this point.
What do you guys do the seperates you and helps you win the job?
Ill start....two biggest things im changing are bids on the spot and printing the estimate out before leaving. Obviously my call backs need to be done also.
Dress nice
dont park in the drive way
dont smell like smoke
ect.....
Also any help on training a sales person would help also. I had one of our older painters helping me last year but his abiltiy to sell is non exsistent and ill be going a diffrent direction this year.
What do you guys who use pep cloud think? I liked it at first. It gives a good presentation but i think once you print it, it looks really lame. I may switch back to my custom word format.
Being as we dont market to our past customers, which im in the process of fixing as we speak. All home owners have to judge us on is our sales process. Your quality of work is pretty irellevant at that time. The customer is basing there choice on price and presentation at this point.
What do you guys do the seperates you and helps you win the job?
Ill start....two biggest things im changing are bids on the spot and printing the estimate out before leaving. Obviously my call backs need to be done also.
Dress nice
dont park in the drive way
dont smell like smoke
ect.....
Also any help on training a sales person would help also. I had one of our older painters helping me last year but his abiltiy to sell is non exsistent and ill be going a diffrent direction this year.
What do you guys who use pep cloud think? I liked it at first. It gives a good presentation but i think once you print it, it looks really lame. I may switch back to my custom word format.