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repaintpro
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Discussion Starter · #1 ·
I am wondering, how long does it take you to do a quote or estimate. From the first phone call until they receive your quote via email. I am not after what you would like to achieve but what actually happens. I know at least 80% of painters never get the quote back within a week, if at all. I don't care if that's the case, I just want to know your priority.

I will get the phone call........quote that day, no matter what, if it suits them I make time.

When I get home the first thing I do is go thru the quotes for the day and work on them.

The next morning usually about 5-6am I will review the quote and sent it to the customer.

So from start to finish it is a 18-24 hour max turn around time.

Most customers tell me other painters don't even get the quotes back or they take a week to get it back to them..................

How do you work or prioritise your quotes? Do you have a policy or a set directive to yourself?

In my experience customers want the work/ quote done yesterday so that's the way I approach the first point of contact, like they wanted to call me last week but forgot so its up to me to make up the lost time............
 

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When we get calls we go look at the job asap. Since I have a business partner we go measure (taking about an hour for a whole interior/exterior)
We talk about the job while there make our notes.
That same night we talk about the job, material costs, driving time and what we do for labor, length of job time.
That night i will type up the estimate, send a copy to my partner and we both review it. The next morning I email it to the customer.
With in 24 hrs I get the quote sent.
If it is a smaller job I break out the laptop, type the estimate and email it right from their driveway.

I have heard from customers about not getting quotes back in a decent time frame. I have always wanted to get them out asap. Why would I want to drag my feet on a job, I don't care how busy we are there is always time to take care of this IMPORTANT part of the job.
I do not like lead jobs and will take up to 72 hrs t do that type of estimate, mainly because I want to make sure my materials price is accurate.
 

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G'day Steve


As my work is all local and all domestic repaints.
lets say i have a call say around lunch time I will organise
To drop by on the way home from work or on the way to work the next day as that is convenient for me
if they work and get home at around 6pm
Then I will still make it out to look at the job after hours to fit in with them but nearly all my work is
Like today's job no more than 15k each way from home
So I could and have had a call around 12pm and said I will be there in 10minutes

My quotes are half emailed but for the extra touch the other quotes are hand delivered in my Dulux Acredited quote folder I try to get my quotes sent out or I drop them of no more than two days max
 

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Mostly on the spot. I travel with my laptop and preprinted presentations.
Once we started Providing our proposals on the spot our close ratio increased dramatically.

Always ask for the sale! - Zig Ziglar
 

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I'm with Mudbone on this, and I'm being serious. From the initial phone call to a delivered proposal is almost always a matter of months for us. That was certainly the case with every exterior that we did this season. In between, there are typically a few meetings where we fine-tune the project, deliver samples, etc. For the whole-house interior that we'll be doing after the Christmas break, we've been in discussions with the client since summer of 2011. I'm hopeful that we'll get the proposal finalized after Thanksgiving.
 
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I'm with Mudbone on this, and I'm being serious. From the initial phone call to a delivered proposal is almost always a matter of months for us. That was certainly the case with every exterior that we did this season. In between, there are typically a few meetings where we fine-tune the project, deliver samples, etc. For the whole-house interior that we'll be doing after the Christmas break, we've been in discussions with the client since summer of 2011. I'm hopeful that we'll get the proposal finalized after Thanksgiving.
Sounds like new construction, and high end for you. I think repaintpro is thinking of repaint work where you can see everything in one meeting. I would assume if you are in discussions with your customer since 2011, you have the job, just finalizing costs for them, right?
 

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Sounds like new construction, and high end for you. I think repaintpro is thinking of repaint work where you can see everything in one meeting. I would assume if you are in discussions with your customer since 2011, you have the job, just finalizing costs for them, right?
Mike, we stopped doing new construction a number of years ago; we just do interior and exterior repaints. As far as "having the job", I assume we do, but we haven't talked about any numbers yet.
 
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Home Painting Specialists
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I get a call & return it if in high demand within 24hrs to 48hrs max! I use a sheet (setup call sheet) with open ended questions that help me understand the project good before I arrive. Like "what year was your home built?" And, "when was the last time it was painted?" "Are their any dates you need this project done by?" Etc.... I develop repore too, all in about 10 to 20min. The longer the phone conversation, the more likely it is I'll land the job. At the end of the conversation we schedule a time to meet. I explain I do the estimate on the spot (in most cases, some are best emailed later).

I have a sheet for everything... From the set up call to the estimate sheet, one for exteriors & one for interiors. Then I made up NCR forms. I hand write the proposal.

I will walk around the project & understand it's scope & definition with the client while taking notes on my form with their name/address on it. Once done, I walk around again gathering all my numbers. I then sit in my van, crunch my numbers, write a highly detailed proposal with everything we will & won't do. Then I go inside & share with the HO what I came uo with.Leaving a copy with the HO. My sales ratio last 2 years is 45%. This year I'm raising my prices!

If I ever have to go home & email it, depending on the season & how busy I am, it takes 48hrs to a week max.
 

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repaintpro
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Discussion Starter · #15 ·
Wow............I am astounded by how many do it on the spot! Most of you guys would hear of stories about trades that just dont get the price back to the customer.

I have my iPad and a quoting app. 99% I could send from my car but I always wait till I get home for some reason.

Painttalk is an awesome resource !!!!!!!
 

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repaintpro
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Discussion Starter · #16 ·
Mostly on the spot. I travel with my laptop and preprinted presentations.
Once we started Providing our proposals on the spot our close ratio increased dramatically.

Always ask for the sale! - Zig Ziglar

I love Zig Ziglar and I'm not even American!!!!....................I have tried to find all his stuff on youtube
 

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We've been under a deluge of bid requests all year both residential and commercial. My office manager usually gets a bid out no later than one week after the bid, I can request that a bid go out the day that I do the estimate if the client is in a rush. I do a lot of estimates. This is a slow week and by the middle of tomorrow I will have done 14 bids in 6 days. Our commercial sales guy and our garage painting sales guy will also be doing estimates so our business manager can get overwhelmed.
 

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repaintpro
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Discussion Starter · #18 ·
We've been under a deluge of bid requests all year both residential and commercial. My office manager usually gets a bid out no later than one week after the bid, I can request that a bid go out the day that I do the estimate if the client is in a rush. I do a lot of estimates. This is a slow week and by the middle of tomorrow I will have done 14 bids in 6 days. Our commercial sales guy and our garage painting sales guy will also be doing estimates so our business manager can get overwhelmed.

Nice little business you have :eek::eek:
Love your web site BTW.....
 

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Wow............I am astounded by how many do it on the spot! Most of you guys would hear of stories about trades that just dont get the price back to the customer.

I have my iPad and a quoting app. 99% I could send from my car but I always wait till I get home for some reason.

Painttalk is an awesome resource !!!!!!!
Number one complaint I hear about other contractors: lack of communication, or none at all.
 
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