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Discussion Starter · #1 · (Edited)
For those who haven't heard, many Ace stores are or will soon be undergoing a "paint reinvention process". As you may guess, this is largely in part due to Valspar taking over. If you regularly use Ace's Clark and Kensington or Royal paint regularly, please read on. Not all ACE stores are undergoing the reinvention process (I don't believe). If yours isn't, then this doesn't really concern you much.

The reinvention process involves a redesigning/fengshuiing of the paint department and more importantly an introduction of a brand new line of Valspar paint not sold anywhere else. This new Valspar paint utilizes a brand new ZERO-VOC water-based pigment system, which all of the Ace Royal and Clark and Kensington paint will now be mixed with. The Novo pigment provides brighter/vibrant colors and better hideability than the old glycol based pigments. This is all fine and dandy for the new Valspar paints and any new customers of Royal or C&K, but raises issues with returning customers looking for touchup paint.
They did a pretty good job reformulating all of the old colors with the new pigments, but its still a tiny bit off. Several colors are coming out slightly more vibrant than they did with the old pigments (at least with C&K, we havent tried with Royal yet). As a result, please be sure to paint a good solid and smooth splotch of your existing paint on top of your can and/or save the formula ticket that is currently on there. If you need matching touchup paint in the future the Ace store will have to custom-match your paint splotch or manually tint the paint with your old formula (if they still have their old glycol tint turret).

Hopefully this issue will be resolved when they roll out the reformulated C&K bases that the new computer system has the option for.
 

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You think some guy at ACE is going to be able to match your "splotch" on the top of a can, pleaaaaaase!! Eye matching is a dying breed, lost with the new match computers which are pretty good. Just don't count on touch-up. Give good advice to people and paint corner to corner.
 

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I think the same thing happened when BM went to Gennex colorants. I think there's still some colors that don't come out the same, and get put on a fix-list. Even happens sometimes when a company re formulates bases. I've heard good things about the ace & C&K but haven't tried them.
 

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Discussion Starter · #5 · (Edited)
You think some guy at ACE is going to be able to match your "splotch" on the top of a can, pleaaaaaase!! Eye matching is a dying breed, lost with the new match computers which are pretty good. Just don't count on touch-up. Give good advice to people and paint corner to corner.
They use the laser computer matching, which is normally pretty close but seems like they're an even closer match now with the new colorants. At least, laser matching the old colors results in a closer match than just formulating the old color through the new system. And is easier on both parties when the customer just wants a quart for touchups and not repaint the entire room.


I think the same thing happened when BM went to Gennex colorants. I think there's still some colors that don't come out the same, and get put on a fix-list. Even happens sometimes when a company re formulates bases. I've heard good things about the ace & C&K but haven't tried them.
That makes sense. There are definitely some Ben Moore colors that don't come out right, and laser matching the swatch results in the color the customers want to see.
 

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One reason why I wont/can't get rid of the old tint wheel on my desk. May not get used much but it is not dispensable. As good at the color matching systems are now, still not 100%. Most of the time I can get a very good match right off the bat. Their are other times when I still have to use my personal ocular devices and make it happen without that crappy computer. Many is the time "formula will not fit in can" on a color fix/mismatch became 4 drops black, 3 drops red, 2 green Done!
 
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