I have a 800 number. I think it helps the package of my company ...web site, logo, 800 number ending in NEPS .. ect .. All you need is a dedicated office line to attach the number too. I have a office line with the 800 number attached to it and a fax line ... my bills are around 140 a month ..you pay for the 800 calls. I always have had my 800 and my office line calls fowarded to my cell phone... my voice mail on my cell and the office are the same .... I always try to answer all calls.