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Craftsmanship is not what makes a business successful

96K views 241 replies 159 participants last post by  CornerstonePainting 
well put, and very true.
My customers love that I am the buffer between them and the labor. it helps them to critique the work without hurting someones feelings. they also know they can get me on the phone at a moments notice. something for all to think about.
 
Why is Starbucks closing 600 stores and every Dunkins I see is getting remodeled?

DD needed a new look, the reason most people didn't go to DD is because they looked run down and dirty. Starbucks is bloated, its not possible to sustain sales of a high end product at the rates they have. Also many people are putting all their money in the gas tank and can only afford the home made coffee now.
 
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