IMO all paints have a customer base

Behr sell well, but more to the HO that's counting pennies

when i'am dealing with my customer base i would lose 90% of them if i told the i would use behr

how i am sure plenty of HO don't mind behr, but just won't work for my company

i gear towards ho willing to spend for a professional painter, professional paint & professional service

just no looking for penny pinchers & no way can you compare store service at HD to service at SW, Ben Moore, PPG

 

no way can you compare store service at HD to service at SW, Ben Moore, PPG

This is what you guys don't seem to understand. Home Depot is a more trafficked and busier store than SW and BM. Half the time I go into a SW or BM, they have only 1 or 2 customers in there at a time. And sometimes the store is empty. Common sense will tell you that you will get better service being 1 of the few customers in the store when you need paints. Especially a store that only sells paints.

So in short, you are not getting better service at SW and BM because they provide better service. You are getting better service because you are the only customer in the store. Unless you are someone that needs painting advice? Which I never do.

 

Paint the one thing in a house that make the biggest improvement and people choose that to cut on budget. But the $900 dollar kitchen faucet is a must. To each their owm i guess.

 

I cant count the times i have gone to HD for zinser primer and been the only person at the counter waiting for a p3 tint and no one will stop there converstaion with other employe about there weekend to help me. Box stores suck its that simple.

 

It has been stated on painttalk that Sherwin William and Benjamin Moore stores are geared more for the professional. Funny, I don't believe these companies have created these areas in their stores with the pro in mind? Looks like a homeowner display to me.

 

I said peoples opinion is they are for professionals obvious who they are targeting with that setup.

 

No disrespect i just think we have two different business models

your average customer and mine are just different

after 37 years in the paint trade i love working with HO who are willing spend money on their home and branding my company as using SW, PPG & Ben Moore

i am just not into HO / rental / flip house with a tight budget or dealing with a box store

great that your so happy with behr & the help they have at HD ...

if your happy & that's the way you want to brand your company & your making money go for it

.

 

No disrespect i just think we have two different business models

your average customer and mine are just different

after 37 years in the paint trade i love working with HO who are willing spend money on their home and branding my company as using SW, PPG & Ben Moore

i am just not into HO / rental / flip house with a tight budget or dealing with a box store

great that your so happy with behr & the help they have at HD ...

if your happy & that's the way you want to brand your company & your making money go for it

Repaint, I use the Paint brands that my customers request.
It's not about me, my model is to make them happy. Some customers are head strong and know exactly what they want. Others, will take the painters advice. I don't believe in forcing anything on a customer or talking them out of something they have chosen to do.

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I wish someone woul kill this post it is off topic

 

No it isn't! Horrible job-Home Depot/behr. Seems legit to me!

 

Somebody likes a good old fashioned arguement.

 

The allure of Big Box stores is absolutely convenience. I not only can buy a few gallons of deck stain, but I can also get some Sawsall blades, drywall, and a shovel. And there's plenty of parking.

 

All you need now is staff who knows where that stuff is

 

It's the same deal with Costco. Go in to get get a month's supply of toilet paper, buy a Samsung seventy inch flat screen TV, pick up a prescription, and stuff a pizza or chicken melt down your gullet in less than thirty minutes.

 

and as far as Home Depot/Behr being a "heavy hitter", anyone old enough to remember the Chevy Vega? Or Monza? Or Cavalier? Or maybe the Cobalt will ring a bell. There is a direct line between all of them. They all sold millions and between all four models account for almost 3/4 of all US auto recalls. Why did they continue building them? Because they made billions off of them that's why.

And lest any Ford fans feel left out-----PINTO!

And also, as far as Behr being number one in Consumer Reports magazine? The Vega won car of the year from Motor Trend magazine the year it was introduced and the Cobalt was almost everyone's car of the year. 129 people died before the Cobalt was recalled.

I had one of the "good" 1972 Vegas. It got almost 50,000 miles on it before a connecting rod decided it would be a neat trick to shove the entire piston through the cylinder wall. At a little over 24,000 miles, a front shock went through the fender wall and dented the hood. Going over a speed bump at 15 mph. With about 50 witnesses.

But GM made plenty of money off that little gem.

 

Remember the Ford Maverick?

 

just a fancy pinto. another beauty. but at least you could get a 302 in it! And it was a car of the year winner too!

 

How about the Rambler? My mom had one. LOL!

 

dodge aries. loverly car. made millions. and yet another car of the year!

 

Anyone here that says they've never had a dissatisfied customer is either lying or hasn't been in business very long. There's some folks in this world that can't be pleased no matter what you do.

And as Repaint said, no need to lose sleep over them. It's just a part of doing business.

 

happens all the time on this side. I had a guy spend 30 minutes bitching at me once about how bad our paint was. Until he realized he wasn't in the right store! After about 29 minutes of hearing him complain and trying to figure out what was going on I finally asked him what paint he had used. Promar 200. When I pointed out that we were a PPG store and SW was 3 blocks up the street he ran out the door. True story.

 

I get people all the time that call in and want to know what my cheapest paint is. Do I hang up on them? No. I just give them the full retail of my cheapest paint line. Without even mentioning any contractors discount. Even though I don't like people who call for the cheapest price, there may legitimate reasons for them to ask that. If I manage to discern that the caller is a professional painter then I will engage him or her about what price range she is looking for. If it's someone who is just looking for the cheapest gallon of paint regardless of everything else I have to offer as a business, I am better off letting them just keep looking.

 

Just realized I owned most of the cars on PacMan's list. Yikes. Had a Vega (engine blew). Had a Pinto (miraculously lived without burning up in it and sold it), Had a Dodge Omni (just like a K-car) and sunk more money into that piece of junk than any painting equipment I've ever owned.

 

Haha. My wife's first car was an omni, and the last car she had before I started buy her vehicles was a cavalier

 

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