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This seems like a baited question. Are those two things neccessarily exclusive?
 

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The two go hand in hand.....I am all about quality, and figure when you get one happy customer, you get two in return. I do not advertise and haven't for 12 years....and still going strong.
 

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crowinthewind
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I agree 100% they go hand n hand, thats my name on that wall and you can bet its going to be brought up, good or bad its really your choice what their gonna be saying.
 

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FT painter/FT dad
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This seems like a baited question
that's what I was thinking...

classic, I think if you stick around in here as long as some of us have, you'll see that money is not the reason most guys are here

you are NOT the only one who preaches quality as supremacy, trust me
 

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I spent alot of years with the mentality: just keep your nose to the grindstone and keep painting, everything will be fine. You can get lucky and that can work for a while.

If you intend to grow into more than a small operation, good luck. When you hire people - people with families, and homes and bills - there is a responsibility to more than just keeping yourself busy.

If you stay solo or just grab a buddy to help out once in a while, and all you focus on is quality and no business concept in place, you are building a house of cards. You have to enjoy that thrill. And its best if you are single with no kids.
 

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Scott, you hit the nail on the head. I like your statement "And it's best if you are single with no kids." In my earlier years I spent way too many hours away from home and the kids. Oh, to go back.

Jerry
 

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I hear ya Jerry. I am 39. My wife and I have an almost 2 year old son. You miss a day you miss alot in that little life! No more working late nights and saturdays for me!
 

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I hear ya Jerry. I am 39. My wife and I have an almost 2 year old son. You miss a day you miss alot in that little life! No more working late nights and saturdays for me!
Scott, I have grandkids that are teens - at least I enjoy them now. At 39 you are much wiser than I was at that age. Business was the thing. Oh to be young and wise. Great!!!!! We get to watch our 3 year old granddaughter 4 evenings a week for 5 hours each night - very tiring but what joy and fun she is.

Jerry
 

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chief bucket carrier
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If you do an exceptional quality job, then you can charge what you need to in order to make money. There are many out there that say they will paint any 4 rooms for $100, but let's see if they are still in business a year from now.
 

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There are two kinds of painters... The fast and cheap painters (supposedly cheap anyway, always end up being expensive anyway, ha ha), and the quality painters. It all depends what your personality is. We need both kinds because both are required for different kinds of work. Personally I am all about quality. Will avoid a job if it is crappy, so I'm glad the other painters are willing to take on that work!

bridgettespaintingplus.info
 

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got me thinking

price-
either you are cheap, comparable, or expensive

quality-
either you are below average, average, or above average

service-
either you pleased the customer or not

service seems to be the all encapsulating (pun intended) quality to a paintjob...it's almost as if price and quality fall into the service category
so I absolutely agree that service is the most important
 

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price-
either you are cheap, comparable, or expensive

quality-
either you are below average, average, or above average

service-
either you pleased the customer or not

service seems to be the all encapsulating (pun intended) quality to a paintjob...it's almost as if price and quality fall into the service category
so I absolutely agree that service is the most important
Rich.. you bring a tear to my eyes. I'll take it one step further and encompass it all into the words "customer experience". THAT is what I charge more for. That is what people place value upon. The experience starts when they place the first call or click on your website until 30 days later when they say to themselves this _______ (room, wall, deck) never looked so good. I'm glad I hired a professional company.
 

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Quality is most important to me. Quality work is the best kind of advertising. If you do great work then the home owner will most likely come back to you if they need more painting done. and they will be telling there friends about you too. I've gotten more work through word of mouth then anything else.
 

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matt, whats the definition of a fair price?
 

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Ken

Boy is that a good question, couldnt resist jumping in.

Quality and price are pretty subjective concepts. I have crossed paths with lots of painters who thought they did "quality" work. Their standard usually fell short of the first down on our field of play.

Price as well. Lots of guys work for less money than you, and me, and George, and Brian, and Ethan and Kevin Nolan. I'm guessing that often times fair translates to lower. In the early years, I ran with lots of prices that were very fair to the customer, but not fair to the sustainability and growth of a business.

One of the key priniciple that I have learned from you, and George, and Brian, and Ethan and Kevin Nolan, is that it is more of a value proposition than a price proposition. Sure, we are all ultimately selling paint jobs or deck finishes or whatever. The true measure of your product is what level of service you deliver...as George sometimes puts it the "quality of the experience you are offering". That goes beyond how nice you fill holes and how clean your brush work is.

I stress to my employees (the technicians) that the quality and efficiency of their work is a priority, but also, the customer experience that they deliver. Ultimately, the customer appreciates the way you completed the project just as much as the finishes surfaces you left behind. Those are two different things.
 
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