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timhag

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Discussion Starter · #1 ·
Do you listen to the needs of the customer and start their job at their convenience or do you tell them x is our starting time? Although our start time is 7am,I listen to the needs and understand that they need to get the kids off to school or see their spouse off to work. What do some of you guys do when there is a conflict of starting times?
 
N

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#3 ·
On residential jobs we try to be courteous to the customers and the neighbors 8:00 am start time on res repaints and 7:00 on N.C. or commercial work. Tomorow we start a interior re-paint and the H.O. leaves for work at 7:30 ...that's when we'll start.
 
timhag

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Discussion Starter · #4 ·
NEPS.US said:
On residential jobs we try to be courteous to the customers and the neighbors 8:00 am start time on res repaints and 7:00 on N.C. or commercial work. Tomorow we start a interior re-paint and the H.O. leaves for work at 7:30 ...that's when we'll start.
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NEPS, if asked by the H.O. for you to start at 9am or 9:30am do you go with that? If not, how do you handle the situation?
 
A

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#8 ·
It all depend on the job here. If unoccupied I like to go with 6:00 or 7:00. If residential repaint I shoot for as early as they are completely comfortable with, it normally end up being around 8:00. Exteriors usually around 8:00 also.
 
N

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#9 ·
timhag said:
Say it was a 2 week interior job. Would that really matter if the H.O. was asking the start time to be 9:00am due to get kids off to school?
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I would rather work once their gone. If you piss the HO off before the day even begins you might have a long two weeks. I try to make the process as comfortable and stress free as possible for the HO. A good referal only travels 1/10 as far as a bad one. What about when the get home at 3:00. You should make sure you rates reflects getting paid for a full day even if your being cut a couple of hours. Hopefully the job will not run a couple of days late and back up your schedule in two weeks. Reflect this in your price as well.
 
timhag

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Discussion Starter · #10 ·
NEPS.US said:
I would rather work once their gone. If you piss the HO off before the day even begins you might have a long two weeks. I try to make the process as comfortable and stress free as possible for the HO. A good referal only travels 1/10 as far as a bad one. What about when the get home at 3:00. You should make sure you rates reflects getting paid for a full day even if your being cut a couple of hours. Hopefully the job will not run a couple of days late and back up your schedule in two weeks. Reflect this in your price as well.
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Thanks bro:thumbsup:
 
JNLP

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#13 ·
I like to start as early as possible. 7am is good, but 8am will do. If it's an empty interior I'll start at 6am. I think it creates a small problem when they want you to start at 9am - 10am everyday (there are exceptions). Especially when it's an exterior. Workers are used to a schedule & arrange their lives around that schedule. When you need to change your morning around 2 hours, your evening around 2 hours, then go home with no time to get your responsibilities done, it can become a small problem with the workers. When we're there for 2 weeks and every day is a different start time, 10am one day, 8am the next, 11am the next, 9am the next, and for no reason other than that's the time that pops in her head for wanting to answer the door, it should be explained to them the needs of the company to get the job done in a costly timely manner.
 
JNLP

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#14 ·
JMCP said:
I like to start as early as possible. 7am is good, but 8am will do. If it's an empty interior I'll start at 6am. I think it creates a small problem when they want you to start at 9am - 10am everyday (there are exceptions). Especially when it's an exterior. Workers are used to a schedule & arrange their lives around that schedule. When you need to change your morning around 2 hours, your evening around 2 hours, then go home with no time to get your responsibilities done, it can become a small problem with the workers. When we're there for 2 weeks and every day is a different start time, 10am one day, 8am the next, 11am the next, 9am the next, and for no reason other than that's the time that pops in her head for wanting to answer the door, it should be explained to them the needs of the company to get the job done in a costly timely manner.
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Especially when you're wanted to work 10 hour days. :whistling2:
 
N

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#15 ·
JMCP said:
it should be explained to them the needs of the company to get the job done in a costly timely manner.
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I agree, but sometimes you have to make concessions. I have a couple of guys that like to come in and start at 6:00. I dont like it. I could never figure out what was done in the extra 5 hours a week. My foremen come in at 6:30 to set up the jobs to get the ball rolling once the crews arrives at 7:00. No hanging around sippin coffee for 20 minutes talking about "Dancing with the Stars".
 
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timhag
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