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I've used subcontractors for 12+ years. This is a topic that seems to come up several times a year, and I thought I would put together a manual detailing how I do it and how I handle various issues.

I've been using subs for so long that I forget many of the questions, concerns, and fears I had when I started doing so. So here is your chance to fire away.

If you have any questions, concerns, or fears about using subs, please post them. I will try to answer/ address some here, but I won't promise to get to every issue.

Thanks in advance.

Brian Phillips
 

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My very basic problem/fear of using a sub is this:

Every time I measure/bid a job, it is different. How do I price a job for a company that has never seen it? Every time I act as a sub to a GC, I go see the prints or job. I've never had a GC who could bid it without me seeing it, and letting him know what I would charge. So, unless I could have the sub go to each bid with me, I just can't figure out how it is done.

Obviously, I'm not bidding by any type of sq ft or piece work. That might be the problem.
 

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I have thought about using subs for my new construction work. The downside is that for what I can get for new construction on a bid and what I need to pay good subs, there is not much left for profit, if any. At best, I might see $5/man hour.

Also, I would be worried about my customers just calling a painter directly and cutting out the middle man, figuring they would get the same job for cheaper.

It seems like there would be less over-all profit possible as opposed to having employees, but this would be balanced by lower risk since you are not responsible for keeping them busy year round.
 

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I ran a 100% sub business in Florida and had really good luck with it. But I had some outstanding painters working with me.

Anyways, my question would be what are the limits of what I can and can't do with subs. Tools, equipment, hours, vans, etc... (hopefully that makes sense).

Also, I got really burned by my insurance company. They gave me a good price and I used them for the entire year and then at the end they audited me and gave me a much larger bill (about 3x) because of the amount of subs I used. I told them what I was doing from the very beginning but that didn't seem to matter.
Anyways, I guess I'm just looking for insurance tips when using subs.
 

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Discussion Starter · #6 ·
Those are some good issues/ questions. My answers aren’t going to be absolutely complete, but hopefully they will provide some help.

ProWallGuy: Every time I measure/bid a job, it is different. How do I price a job for a company that has never seen it?

If I offered you a job to prep and paint 10 French doors, you could probably give me a price over the phone. Prep would be a light scuff sand with 180 grit, and then apply 1 coat of ProClassic Oil. In other words, if you know exactly what is involved in the job you could give me a price. That is what we do when we go to look at a job—identify what is involved.

I have production rates for the surfaces we normally paint. When I hire a sub I review those rates with him. If he finds the rates reasonable, then he will find my pricing reasonable. So he doesn’t need to look at the job—he has already agreed that the number I come up with will be acceptable.

I don’t have my exact numbers in front of me, but this will illustrate: I look a job that has 6 French doors, 50 feet of baseboard, and 450 square feet of walls. There is minimal prep—scuff sand the woodwork, fill a few nail holes on the walls (this type of prep is figured into my production rates). Let’s say my production rates are as follows: 1 hour per French door, 50 feet of base per hour, and 90 square feet of walls per hour. That comes to 6 hours for the doors, 1 hour for the base, and 5 hours for the walls, or a total of 12 hours. I multiply the 12 hours by my labor rate, add materials, and have my price.

From the subs perspective I’m basically selling his time for a specific rate (the percentage of the selling price I pay). At my current rates this is $29.70 per hour. He’s already agreed with my method for determining the number of hours on the job.



DeanV: It seems like there would be less over-all profit possible as opposed to having employees, but this would be balanced by lower risk since you are not responsible for keeping them busy year round.

There is some truth in this. When you use subs and pay them a fixed percentage, you are actually putting a cap on your biggest expense—labor. This does limit your potential profit.

For example: You pay hourly and bid 100 hours on a job. If the job takes 90 hours, the excess labor (10 hours) becomes additional profit. But if you pay a percentage, you are still paying the sub for the 100 hours. Now if the job takes 110 hours, and you are paying hourly, you have to pay extra labor costs, so you profit goes down or disappears. But if you are paying a percentage, you still pay for the 100 hours.

So, paying a percentage limits your risk, as well as the potential. But with hourly pay employees have little incentive to come in under budget—they still get their money. The sub however, has an incentive to be efficient—that’s how he makes more money. I prefer limiting my risk in return for a predictable, and almost guaranteed profit.

Further, the subs have a great deal of motivation to make sure the job is done right and the customer is happy. They fix problems on their own dime—they get no additional pay. So this system eliminates a lot of stress and problems in addition to the financial benefits.



Nathan: Anyways, my question would be what are the limits of what I can and can't do with subs. Tools, equipment, hours, vans, etc...

My subs provide all of their own tools and equipment. That alone removes a lot of stress and expense. If something breaks, they pay to fix it. When I owned equipment it was abused and never maintained.

I do not and cannot dictate their hours. On the first day of a job we establish the starting time, with the sub’s approval. After that, they determine their hours.

I do not allow subs to wear their company uniforms or display their company signs. That’s a part of our agreement.



Nathan: Also, I got really burned by my insurance company. They gave me a good price and I used them for the entire year and then at the end they audited me and gave me a much larger bill (about 3x) because of the amount of subs I used. I told them what I was doing from the very beginning but that didn't seem to matter. Anyways, I guess I'm just looking for insurance tips when using subs.

I carry a policy because some of my subs don’t. (There are no insurance requirements in Texas.) My insurance agent knows how I operate, and to date I’ve not had any problems.

My policy is actually based on the premise that none of my subs carry a policy. When I get audited each year, I present the numbers for those with insurance and those without. Those with insurance can help reduce my liability (it depends on the particular policy and how the rates are determined.)

I have never received a bill for additional premiums, and once received a refund of more than $1K.

I would suspect that your agent was the real problem and didn’t get you an appropriate policy.



Dave Mac: I think the biggest challange using a subs, is having a price system in place, that you agree on.

That is one of the biggest challenges. That is where an estimating system that is consistent and predictable is so important.

My system has about 30 surfaces for interiors and about the same for exteriors. So its not a huge complicated system.

When we look at a job we are really trying to identify 2 basic things: how long will it take, and how much material will we need. We can figure out material needs by measuring. A gallon of paint covers so much area. We can take the same approach to the labor needs. All things being equal, a painter should be able to prep and paint X doors, or X square feet of wall, per hour.

So it’s just a matter of agreeing with the sub how long each task takes. I’ve found that the production rates for my subs are pretty close to one another. Occasionally I’ll get one who is really slow. They don’t last long because they don’t make any money. But my rates are pretty reasonable—for example, 110 square feet of walls per hour (cut in and roll).

Brian Phillips
 

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Brian, a couple of questions on your answers:

- I have been usining sf & ln for pricing per coat with prep included in the 1st coat. Are your MH production rates, which I am considering changing to, based on per coat, heavy prep added separately, or finish product?

- Are there different percentage rates for subs with and without the WC ins?

- Are there issues, outside of change orders, where the project may appear to be under bid? Extra coats, wall paper more difficult to remove, ultra picky client, etc. that can sometimes add hours to an otherwise easy job. The 110 hours for example, should balance out with the 90 hour jobs but too many 110 hour jobs could show a pattern of loss.
 

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Discussion Starter · #8 ·


TonyG: I have been usining sf & ln for pricing per coat with prep included in the 1st coat. Are your MH production rates, which I am considering changing to, based on per coat, heavy prep added separately, or finish product?


My production rates are per coat for interiors, and for 2 coats on exteriors. We always do 2 coats on exteriors.



TonyG: Are there different percentage rates for subs with and without the WC ins?


I don’t pay any differently, but if a sub having insurance saved me a lot of money I would do so. I would basically pass my savings—or a lot of it—on to him.


TonyG: Are there issues, outside of change orders, where the project may appear to be under bid? Extra coats, wall paper more difficult to remove, ultra picky client, etc. that can sometimes add hours to an otherwise easy job. The 110 hours for example, should balance out with the 90 hour jobs but too many 110 hour jobs could show a pattern of loss.


Extra coats create a change order. I deal with the wallpaper in my contract—it covers 1 layer of wallpaper. I also do testing when I look at the job. I’m usually pretty accurate on the hours.

I have provided training, and continue to do so, on how to deal with ultra picky clients. It’s up to the sub whether he wants to listen and practice what I teach. I give them forms and procedures to take control of the job site, rather than allow the customer to do so. If the sub wants to let the customer run the show, that’s his choice. I do try to address this issue on the front end when I sell the job. I try to explain to the customer what to expect and set their expectations at a reasonable place. This helps avoid a lot of problems. When a customer gets out of line I will get more involved.

On occasion I pay a higher percentage if I know the job is “riskier”, certain jobs where material costs may be high, or if I’ve sold the job a little differently. For example, this month I’ve sold a couple of jobs with a discount because I’ve covered my overhead for the year, met my profit goals, and a few of my subs really need some work. I’ll pay them a little higher percentage and I’ll still make a little bit. But in general, the 110 hour jobs balance out with jobs they get done quicker.

One thing I insist on is reasons for believing a job was underbid. It’s easy to say I blew it, but I can just as easily say they didn’t run the job right. I want solid numbers and facts. This is another case where an estimating system makes it easier to identify mistakes and problems. For example, if I counted 6 doors and there are actually 10, it’s right there on the work order. The sub can see where I messed up. If I sold 15 hours to remove the wallpaper, and it took 20, we know where the problem was. We can then talk about it and try to find a remedy.

Brian Phillips
 

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What are some of the problems you have when using subs(If any), and how are you addressing them.
Do your customers ever mind that you use subs and not employee's
This is a great thread and I really appreciate all of your info.
 

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Discussion Starter · #10 ·
Alex: What are some of the problems you have when using subs(If any), and how are you addressing them.


The problems I have with subs aren’t really any different from those I had with employees. Tardiness and poor quality work are probably the two biggest issues with employees or subs.

These issues are actually a lot easier to deal with when using subs. They screw up, I don’t use them again. They make a mistake, they pay to fix it. It can be a lot more expensive when an employee messes up.

Employees can be hard to fire. You have to document everything and really CYA. Not so with subs. You just don’t call them again. There can be a lot of financial liabilities with employees—insurance, unemployment, tools, etc. Not so with subs.



Alex: Do your customers ever mind that you use subs and not employee's


For the most part, my customers don’t know I use subs. If they ask I am honest, but I don’t advertise the fact.

I have one sub who has worked with me for 14+ years. Another is going on 7 years. I’m not picking up guys at the corner, or using every guy with a paint brush who comes along.

But it’s really about how you brand your company. I offer high quality work, dependability, and a good experience. I communicate this to my subs, and they deliver. If they don’t they are gone. My customers don’t really care about how I operate my company—the want paint on their walls and they don’t want it to be a hassle. They want the painters to show up when they are supposed to, to be respectful and neat.

Brian Phillips
 

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Employees can be hard to fire. You have to document everything and really CYA. Not so with subs. You just don’t call them again. There can be a lot of financial liabilities with employees—insurance, unemployment, tools, etc. Not so with subs
I'm thinking this :rolleyes: is a big influence on your using subs as the driving force of your company?

great thread Brian, as always
 

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Do your subs own a paint company themselves that when not on your jobs they advertise their own name? It seems that you keep your subs busy enough that they don't need to look elsewhere for work. Do they have your name on their vans or do you just require yard signs with your name? What about shirts?

Thanks again!! I am really close to running an add looking for subs, I am so fet up with employee's this seems like the logical choice
 

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At the time when everyone here (I mean everyone in Toronto) uses subs,
we have employees only and we are making this a point of differentiation.
We have similar statements all over our proposal, advertising, and our website:

- Every painter working for Ecopainting is an employee, not a"sub",
- Ecopainting is one of the very few painting companies not using sub-contractors.

This is a great topic of interest, I just need to bring up the fact that
Brian is not successful ony because he uses subs,
he would have been successful using employees as well.

 

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Discussion Starter · #14 ·
Rich: I'm thinking this is a big influence on your using subs as the driving force of your company?

It’s one of the factors, but not the only one. Probably the 3 biggest reasons are:
  • Fewer legal and financial liabilities
  • Fixed direct costs (though this could be achieved other ways)
  • Lower capital needs—I don’t need to purchase and maintain equipment and tools

Alex: Do your subs own a paint company themselves that when not on your jobs they advertise their own name? It seems that you keep your subs busy enough that they don't need to look elsewhere for work. Do they have your name on their vans or do you just require yard signs with your name? What about shirts?

Some have their own companies and actively market their company. Others are more word of mouth types.

I don’t require that they have my signs on their vehicles. Nor do I require them to wear my shirts. However, I do supply signs and shirts and encourage the subs to use them. For the most part they do.



George: This is a great topic of interest, I just need to bring up the fact that
Brian is not successful ony because he uses subs,
he would have been successful using employees as well.


This is a very good point. I hope I didn’t give the impression that subs are some kind of magic pill. They aren’t. If your business is broken, subs won’t fix it. Also, using subs versus employees brings with it separate and distinct issues, such as meeting IRS requirements.

I started using subs 12+ years ago. At the time I was ready to close down my business. My direct costs were all over the place, and I was totally fed up with my financial situation.

This was before forums such as this existed. I had no source for information (or at least didn’t know of any). At the time switching to subs was a last ditch effort. I simply didn’t know of any alternative.

My business skills are much better today. I also have a lot of sources for information. I probably wouldn’t make the same decision today. In fact, on occasion I think of switching back to employees, primarily because it would give me more control. I think my subs are very inefficient at times, and if I had more control I believe they could make more money and I could as well. However, my subs are happy with the current set up and I’m not totally dissatisfied with it.

Also, I’m not really trying to grow my contracting business. I only spend about 12 to 15 hours a week on it. I have 2 other businesses that take up most of my time. If I had employees I would have to devote more time to training, safety meetings, filling out paperwork, etc.

Again, if your business is broken subs per se won’t fix it. There are more fundamental issues that need to be addressed, and as George says in his post on employees, the place to start looking is in the mirror. I was the biggest problem in my business.

Brian Phillips
 

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I work with a couple commercial contractors who use subs for most of their work. One of the challenges that we are working on is ensuring that they have legitimate safety programs established for thier employees. If someone working for a sub gets hurt (or killed - sorry to bring it up but it happens - i've been there) OSHA will want to know what the controlling contractor did to ensure a safe working environment. This element is often overlooked in sub agreements, but yet may be the most important. I have a program we've developed to help in this regard and I'll share it with anyone who wants to email me privately.

Brian - How do you deal with this issue?

Mndrk
 

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I spent the better part of the day thinking about Brian and George's last 2 posts and realized once again that the problem is indeed with me. My business has definitely grown for the better year after year but its come to the point now where I am just stuck. The last 2 years have been the most money I have ever made but the most stress times 10 that I have ever had. We do good work, I get tons of leads, we do lots of work with very few(if any) complaints, but I am working myself to death, and the blame is solely on me. I put up with so much crap from my employee's that it is just ridiculous, as I type this I just got a call from one of them explaining why he has missed his 3rd day already this month. The answer is not subs, it is not better employee's, it is within me, and it is because of you guy that I realize this.:notworthy:
I must be doing something right though, I made it to 10 years in business this month:)
Now I just have to make the next 10 better

Thanks again guys!
 

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:thumbup:
I spent the better part of the day thinking about Brian and George's last 2 posts and realized once again that the problem is indeed with me. My business has definitely grown for the better year after year but its come to the point now where I am just stuck. The last 2 years have been the most money I have ever made but the most stress times 10 that I have ever had. We do good work, I get tons of leads, we do lots of work with very few(if any) complaints, but I am working myself to death, and the blame is solely on me. I put up with so much crap from my employee's that it is just ridiculous, as I type this I just got a call from one of them explaining why he has missed his 3rd day already this month. The answer is not subs, it is not better employee's, it is within me, and it is because of you guy that I realize this.:notworthy:
I must be doing something right though, I made it to 10 years in business this month:)
Now I just have to make the next 10 better

Thanks again guys!
wow with a attitude like that you can only due one thing!!!!













Succeed!!!!!!!!!!!!! I havent seen a open mind like that in a long time:thumbup:
 

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I must be doing something right though, I made it to 10 years in business this month:)
Now I just have to make the next 10 better
I think you are getting there.
Another thing I picked up from Brian is:
"letting go of perfection"
A really good job is what most people want,
anything more than that is not necessary.
 
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