Thank you Rick! Much respect and well said.Hey Stelz…
I agree with everything you have said. Your comments, frustrations and bullish*t detector are spot on - I can relate to, and appreciate, all those things you've mentioned and experienced…
Having said that, I am not a painter (way too hard of work for me)…nor am I a paint rep - but fair is fair, and if these things need to be said to paint reps in the field, I think it's only fair that (some) painters need to hear what frustrates paint reps…
Many paint reps in the field are very experienced and knowledgeable about product & application - many (certainly not all) have as much experience in the industry as the painter has…Having application experience does not necessarily outweigh the in-depth knowledge of a product's performance characteristics and limitations, especially when product has been applied in a manner inconsistent with product directions…
Paint technologies are changing everyday - credit must be given to those who study and understand this stuff. Changing technologies often times require changing application techniques - how a painter has done things for the last 30 years, is pretty much irrelevant to many of the new technologies - yet this is often the argument when a rep is called to resolve a complaint. It tends to be a bit counter-productive.
Believe it or not, threats, and bullying, are common when reps attempt to resolve a problem. Threats of taking your business elsewhere….Idle threats of lawsuits…threats of going over a reps head to get satisfaction…unreasonable demands for labor restitution when, at the very least, the painter shares the responsibility of a problem or failure…and, yes - even physical threats (usually made out of frustration but knowing that a salaried rep cannot respond). A couple years ago, a painter threatened to throw me from the peeling roof of a barn he had painted because I would not defend his application as proper - he felt he was entitled to several thousand dollars compensation for a hack job most painters would've been embarrassed to say they had done. This particular complaint was "amicably" settled in court with him having to strip, re-prime and re-paint a 5000 square foot roof at his own expense…I say "amicably" because he threatened to kill me, in graphic detail, outside of the courtroom - and in front of a sherrif's deputy, who whisked him off into what had to be a really fun police car ride. I actually get a lot of threats (sigh)…
I know there are frustrating company reps out there - I've seen 'em in action… I also know there are painters out there that I've often wondered who helps them tie their shoes in the mornings. The truth is, there are many good painters out there too - craftsmen in their field - that even I have consulted in times of complex and baffling issues. But there are also good reps out there too that can make a painters professional life so much easier if they'd just listen, and respect that what a rep does is equally important to a successful paint job as the application.
I'm sorry for the rant - and I don't mean to piss anybody off, but frustrations, like respect and communication, goes both ways.
you articulated the ignorance of many painters.
I know because i am a painter.
Funny how ive seen reps get blamed for alot.of stuff.
The same painter that says its the rep fault doesnt even dial the pump to the right psi on product labels.
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