Many times the written specifications and application procedures on products’ TDS’s in the coatings industry are “incorrect”, requiring modification by the professional applicator based on experience and knowledge. One that comes to mind was a 2-part wood bleach I used. The TDS stated that it is self-neutralizing..since when do residual lye salts magically self-neutralize? They don’t. I was on a project where my company was finishing the first floor oak flooring, another company finishing the 2nd floor. The applicators on the 2nd floor didn’t neutralize because the TDS stated the product was self neutralizing...we neutralized...the client, architect, and builder were all concerned with the yellowing and discoloration on the 2nd floor oak due to the reactivation of the finish-eating residual lye salts during the finishing process.
Three weeks ago I was applying sealer to mahogany, the TDS stating a theoretical coverage rate of 250-400 sq ft/gal, the TDS stating not to deviate from the stated coverage rates. I knew the rates were incorrect based on experience and general finish knowledge. After calculating the theoretical coverage rates myself, knowing both the wet/dry film thickness and solid content, the correct coverage I came up with was 550 sq ft/gal..after locating an older TDS for the same product, all other things being equal, the stated theoretical coverage rates were 500-550 sq ft/gal. Had I followed the manufacturer’s instructions, I’d potentially be facing a costly strip/refinish due to the pore fill not matching the approved sample.
I sat in on an arbitration for an HO client of mine, the client seeking $350K in damages for catastrophic finish failure on a millwork package finished by others. I had provided neutral expert witness testimony during the arbitration, knowing that a critical step was missed during the application, the step not stated on the TDS. During the discovery process, I spoke to the importer/distributor, the distributor acknowledging the error/omittance on the TDS, telling me that there was an appended piece of literature being provided with any future shipments addressing the issue, with modified procedures.
Another one that comes to mind was the use of a sealer on limestone flooring, the applicators applying it according to spec. I pulled the contractor aside, indicating that the application was incorrect, the application needing to be drastically modified from the specified procedure and coverage rates stated on the TDS...I was told to mind my own business. I returned to the site the following morning, the finish being gummy like stepping on flypaper. I told the contractor that it could be easily remedied, but had to be done right then and there, requesting the opportunity to correct it, the correction being a simple fix...the sealing of the stone flooring not being my contract or responsibility. I was told to mind my own business, that the flooring was getting 2 more coats according to the TDS. After arguing with the contractor until I was blue in the face, two coats later, the floor couldn’t even be walked on, it was like stepping on chewing gum. The HO came out to the project and let out a shriek when she saw the floor. The floor needed to be stripped by a stone restoration company, costing upwards $10K for the removal of the finish. I was picking the brain of the restoration expert discussing the necessary deviation from the spec in order to achieve the desired result, the expert concurring with my methodology having used the product regularly in the modified fashion, the same sealer being applied against the manufacturer’s specification on the 2nd go, everything looking and performing as it should.
Another deviation example was experienced a few months ago, a wood finishing product not performing as expected, having to drastically modify the procedure against the manufacturer’s TDS. I pulled out my electronic pH tester as well as some litmus paper, suspecting the pH on the product was drastically off from the stated pH on the SDS. Sure enough it was off by 3. I contacted the manufacturer’s chemist, sending him pics of the pH tests, the manufacturer recalling all of the product and modifying the manufacturing process as a result. It turned out the chemist wasn’t a chemist...
Do you solely rely on manufacturers’ specifications? I don’t...